Mozaik Review 2026: Pricing, Pros, Cons, Alternatives
Mozaik starts at $125 / month. What each tier gates, the 8 limitations reviewers name, and 4 alternatives with published prices.
Page at a glance
Mozaik is The cabinet-shop CAD/CAM package that publishes its price, bought per device and renewed on a one-year auto-renewal the marketing calls no lock-in. It starts at $125 / month per device (first seat; extra seats $60/month each). Mozaik is licensed by machine, not by named user. The products-page FAQ states it plainly: 'Mozaik is licensed per device. Additional user licenses are available for multi-seat setups within the same location. All features of the primary license are included with additional seats.' Two consequences follow. First, the second person in the shop costs $60 a month regardless of which edition you bought, so a three-station Mozaik CNC shop is $225 + $60 + $60 = $345 a month, not $225. Second, the same-location restriction means a designer working from home is not obviously covered by an additional seat. Cloud Rendering is the one component priced the other way round, at a flat $50 a month per company no matter how many seats you run. It fits A 2 to 15 person residential cabinet, closet or millwork shop that owns a nesting CNC router (or is about to buy one) and wants design, cut lists and G-code in a single Windows program rather than a CAD seat plus a separate CAM seat It's the wrong buy for A design studio working on Macs, or a shop that wanted iPads on the assembly benches, because There's no macOS, iOS or Android build and no supported virtualization path. The Paperless Shop Apps run on Windows tablets only. So buying Mozaik means buying Windows hardware alongside it. Alternatives that publish their prices are Cyncly Design Flex from CA$2,095, SketchList 3D from $79.99. Four priced tiers, eight evidenced gaps and four alternatives, two of which publish a figure.
Start here if Mozaik is on your shortlist
Mozaik earns its money with A 2 to 15 person residential cabinet, closet or millwork shop that owns a nesting CNC router (or is about to buy one) and wants design, cut lists and G-code in a single Windows program rather than a CAD seat plus a separate CAM seat If that's you, it does the job. The sections below are the parts worth checking before you sign. But the fit is narrower than the marketing suggests, and the price isn't the whole cost.
It starts at $125 / month. And pricing was verified on 7 August 2026, so you can check every figure below in a browser tab.
| Pricing model | Published tiers |
|---|---|
| Entry price | $125 / month |
| Users | Mozaik is licensed by machine, not by named user. The products-page FAQ states it plainly: |
| Ownership | Cyncly |
| Best fit | A 2 to 15 person residential cabinet, closet or millwork shop that owns a nesting CNC router (or is about to buy one) and wants design, cut lists and G-code in a single Windows program rather than a CAD seat plus a separate CAM seat |
| Accounting sync | QuickBooks, Xero, Sage, MYOB (none), Cyncly Payments (one-way), Cleverbridge (merchant of record) (one-way), XML accounting bridge (available on a sibling Cyncly product, not on Mozaik) (none) |
What works
- One program covers floor plan, 3D, cut list, labels and machine code, which is the whole reason the price is defensible
- 179 named CNC brands, counted from the vendor's own list, and it's the strongest single thing about the product
- Rendering is the one thing priced per company rather than per device, and V15 splits it into two paid products
- Self-serve checkout through a merchant of record, then a portal that can add seats but isn't documented for cancelling
What does not
- The $125 headline is a per-device price, and the annual discount is written to exclude every seat after the first
- The marketing says 90-day trial, no lock-in. The vendor's own FAQ and the master conditions say a one-year term with 90 days' notice to escape it
- The renewal price is contractually uncapped, and the review record shows what that looks like in practice
- Support is email-first, and the phone route several reviewers remember is gone
- There's no accounting integration of any kind, and no public API to build one
Mozaik is The cabinet-shop CAD/CAM package that publishes its price, bought per device and renewed on a one-year auto-renewal the marketing calls no lock-in. It sells to Kitchen and bath contractors, and the shape of the product follows from that: The comparison table shows layout and design, live 3D views, cabinet editing and shaping, inserts, pricing and reporting, Multiprint drawing presentations, CNC joint fasteners, automatic hardware boring and a parts and materials system on every edition including the non-CNC $125 tier. But what Manufacturing loses is machines: nesting routers, single-part processing, drill and dowel, beam saw CSV export and automatic labelling all sit on CNC and above. Shops running a table saw still get the optimizer, the cut plans and the labels. And this is a genuinely unusual amount of function at the bottom of a published price list in this category.
Ownership matters here more than it usually does. Mozaik is owned by Cyncly, so weigh roadmap risk alongside the feature list. An independent product can be bought and folded into somebody else's plan two years after you sign.
Who Mozaik is for, and who it isn't
It fits A 2 to 15 person residential cabinet, closet or millwork shop that owns a nesting CNC router (or is about to buy one) and wants design, cut lists and G-code in a single Windows program rather than a CAD seat plus a separate CAM seat That's the half most reviews print. Here's the other half, which is the one worth your time.
Don't buy it if you're A design studio working on Macs, or a shop that wanted iPads on the assembly benches. There's no macOS, iOS or Android build and no supported virtualization path. The Paperless Shop Apps run on Windows tablets only. So buying Mozaik means buying Windows hardware alongside it. Look at Cedreo instead.
Don't buy it if you're A shop that needs the estimate to land in QuickBooks, Xero or Sage without re-keying. Mozaik names no accounting partner anywhere and publishes no API. And Cyncly sells an XML accounting bridge, but it ships with a different product in the catalogue, not with Mozaik. Look at Cyncly Design Flex instead.
Don't buy it if you're A one-person shop that can't absorb an uncapped renewal increase. Clause 7.5 permits CPI plus a discretionary mark-up at every auto-renewal, clause 7.4 permits mid-year revisions effective on notification, and clause 8.3 retires any introductory discount at the first renewal. And reviewers report 75% and near-doubling increases. So a shop with no headroom in its overhead is exposed to a number it doesn't control. Look at SketchList 3D instead.
Don't buy it if you're A shop still choosing its CNC router. Mozaik's 179-brand list is brand-level, not model-year-level, and the vendor asks you to email a working G-code file before you buy the machine. And a custom post takes up to two weeks. One reviewer bought on the strength of the advertised post-processor list, found the post didn't exist for their machine, and was refused a refund under the all-purchases-final clause. Look at Cabinet Vision instead.
The money question on Mozaik
The tiers are public. And that's worth more than it sounds in a category where half the vendors make you ask.
| Tier | Price | Billing unit | What it unlocks |
|---|---|---|---|
| Mozaik Manufacturing | $125 / month | per device (first seat; extra seats $60/month each) | Nesting CNC routers, Single-part processing machines, Drill and dowel machines, Beam saw support, Automatic labelling machines, Optimizer runs, Job dashboard, Job manager, User admin controls, Machine templates |
| Mozaik CNC | $225 / month | per device (first seat; extra seats $60/month each) | Optimizer runs, Job dashboard, Job manager, User admin controls, Machine templates |
| Mozaik Enterprise | $325 / month | per device (first seat; extra seats $60/month each) | Nothing beyond the tier below |
| Additional seat (any edition) | $60 / month | per device, per additional seat | Must be a multi-seat setup within the same location |
Mozaik is licensed by machine, not by named user. The products-page FAQ states it plainly: 'Mozaik is licensed per device. Additional user licenses are available for multi-seat setups within the same location. All features of the primary license are included with additional seats.' Two consequences follow. First, the second person in the shop costs $60 a month regardless of which edition you bought, so a three-station Mozaik CNC shop is $225 + $60 + $60 = $345 a month, not $225. Second, the same-location restriction means a designer working from home is not obviously covered by an additional seat. Cloud Rendering is the one component priced the other way round, at a flat $50 a month per company no matter how many seats you run.
There is a discount for paying annually up front: 10% off the first year if you skip the paid trial and commit to a year up front, paid monthly. The vendor's wording is 'Two ways to get started: try Mozaik with a 3-month paid trial - or commit for a year with monthly payments and save 10%*', and the asterisk resolves to '*10% discount applies to your first seat only. Additional seats and add-ons are excluded.' On a three-seat Mozaik CNC shop the discount therefore applies to $225 of a $345 monthly bill, which is 6.5% of the actual invoice rather than 10%. The Cyncly master conditions then end it: clause 8.2 says 'Any discounted pricing shall be valid and applicable for the duration of the Minimum Period only' and 8.3 says that on auto-renewal 'the discounted pricing shall cease to apply' and the customer 'shall be charged in accordance with the then-current standard rates'. And an annual prepay discount tells you an annual commitment exists, which is worth knowing before anyone mentions a term length out loud.
The Mozaik line items nobody mentions on the demo
Payment processing. Cyncly Payments is an in-house processor embedded in Mozaik's pricing tab, letting the shop send a payment link or QR code to a homeowner without leaving the job. No rate, per-transaction fee or interchange markup is published anywhere on the page. What is published is the contract shape and one revealing capability: 'We offer a month-to-month agreement with no early termination fee. It's that simple.', alongside 'Surcharging capabilities allow you to customize payment terms.' It supports ACH with next-day funding and claims PCI compliance with point-to-point encryption. Note the asymmetry: the payments agreement is month-to-month with no early-termination fee, while the software subscription underneath it carries a twelve-month minimum and a ninety-day non-renewal notice.
Implementation and onboarding. One onboarding session is included. The products page says 'Either option includes personalized onboarding from a cabinet industry expert to get you up and running quickly', and the FAQ describes it as 'the complimentary training session provided with your license'. Everything after that is a la carte and priced: a 30-minute online session is $75, 60 minutes is $95 and 90 minutes is $142.50. Free support is 180+ training videos, in-software visual help guides, a community forum and email support through a built-in helpdesk tool that ships your job file to the support team.
Minimum term. Twelve months. The Cyncly conditions define 'Minimum Period' or 'Initial Term' as 'a period of twelve (12) months starting from the Effective Date, unless an alternative Duration or Term is specified in the applicable Order Form'. The three-month paid trial is the only route to a shorter exposure, and it is a paid trial rather than a free one: 'There is no free trial, but Mozaik Software offers a 3-month paid trial period. You can cancel before the CNC software trial ends with no further commitment. If you continue, your subscription automatically converts to a one-year subscription.'
Getting out. There is no early-termination fee because there is effectively no early termination. Clause 16.1 reads: 'This Agreement shall commence on the Effective Date as specified in the Order Form and shall continue for the Minimum Period. Any termination rights or procedures applicable to the Agreement shall come into effect only upon the completion of the Minimum Period.' Termination for cause survives (a thirty-day cure period for material breach, or insolvency), but termination for convenience does not exist inside the twelve months. Clause 9.1 closes the refund route: 'Unless otherwise provided by Law or by a particular offer detailed in the Order Form, all purchases are final and non-refundable.' One reviewer describes being refused a refund on exactly this basis.
Auto-renewal. One-year automatic renewal with a ninety-day notice window. Clause 16.2: 'This Agreement shall automatically renew for a successive one (1) Year term, each, an Auto-Renewal, unless otherwise stated in the Order Form.' Clause 16.3: 'Either Party may prevent the Auto-Renewal of this Agreement by providing written notice of non-renewal to the other Party ninety (90) Days prior to the end of the then-current term.' Clause 16.4 treats continued use after the renewal date as express acceptance of the renewal and of any amendments made before it. Renewal is also when the price moves: clause 7.5 lets Cyncly 'increase the Fees for any Auto Renewal by the percentage increase in an appropriate local consumer prices index in the preceding 12 Month period, plus a percentage mark-up determined at Cyncly's sole discretion.'
Modules sold separately. , , , , . So price the Mozaik configuration you'll really run rather than the entry tier, because an add-on you need on day one is part of the price.
Third-party services you will also pay for. , , , . These are not on Mozaik's invoice, and they are still part of what this decision costs you every month.
One oddity, filed under things nobody mentions on a demo. The 10% annual discount is scoped so tightly that it's worth about 6.5% on a three-seat shop, and it's contractually dead by the second year. Don't model the discount into a multi-year comparison. Model year two at list, at your real seat count, plus whatever clause 7.5 adds. And that's the number you'll be paying when the ninety-day non-renewal window opens.
The Mozaik costs that land afterwards
The subscription is the part everyone quotes. These are the lines that land afterwards, and the ones we could not find are named as unpublished rather than left blank.
Sold separately. , , , , . Price the configuration you'll really run, because an add-on you need on day one is part of the price.
Third-party services you'll also pay for. , , , . None of these are on Mozaik's invoice, and all of them are part of what this decision costs every month.
"Mozaik Mozaik Manufacturing is $125 / month, per device (first seat; extra seats $60/month each)."
Mozaik pricing page (2026)
"Mozaik Mozaik CNC is $225 / month, per device (first seat; extra seats $60/month each)."
Mozaik pricing page (2026)
"Mozaik is licensed by machine, not by named user. The products-page FAQ states it plainly: 'Mozaik is licensed per device. Additional user licenses are available for multi-seat setups within the same location. All features of the primary license are included with additional seats.' Two consequences follow. First, the second person in the shop costs $60 a month regardless of which edition you bought, so a three-station Mozaik CNC shop is $225 + $60 + $60 = $345 a month, not $225. Second, the same-location restriction means a designer working from home is not obviously covered by an additional seat. Cloud Rendering is the one component priced the other way round, at a flat $50 a month per company no matter how many seats you run."
Mozaik pricing page (2026)
The four workflows you pay for
Feature totals are noise. So a shop in this category lives or dies on four things, and those are the four to grade, and each one below carries the evidence it's graded on.
One program covers floor plan, 3D, cut list, labels and machine code, which is the whole reason the price is defensible The comparison table shows layout and design, live 3D views, cabinet editing and shaping, inserts, pricing and reporting, Multiprint drawing presentations, CNC joint fasteners, automatic hardware boring and a parts and materials system on every edition including the non-CNC $125 tier. But what Manufacturing loses is machines: nesting routers, single-part processing, drill and dowel, beam saw CSV export and automatic labelling all sit on CNC and above. Shops running a table saw still get the optimizer, the cut plans and the labels. And this is a genuinely unusual amount of function at the bottom of a published price list in this category. But a cabinet shop, 2+ years on the platform, describes it it differently: "they jacked prices up almost double from $50 to $95, which is ridiculous"
179 named CNC brands, counted from the vendor's own list, and it's the strongest single thing about the product The CNC Router Links page lists 179 distinct machine brands across three A-F, G-L and M-Z blocks, from Biesse, Homag, SCM and Haas down to CNC Router Parts, Avid, ShopSabre, Shopbot and a long tail of Jinan-built imports. And alongside the brand list, Mozaik names the G-code dialects and control formats it speaks (Fanuc, Syntec, Siemens, Osai, Mach 3, Mach 4, Centroid, Masso, Technos, TPACad) and the file types it writes (.cix, .mpr, .nc, .xcs, .xxl, .tcn, .tap, .prg, .txt, .cnc, .anc). The products page rounds this to 'free stock post processors for over 175 different CNC machine brands', which the counted list corroborates.
Rendering is the one thing priced per company rather than per device, and V15 splits it into two paid products Cloud Rendering is $50 a month per company, unlimited renders, every seat included, running on Cyncly servers rather than the shop's workstation, built into the 3D Viewer and requiring V14 or newer. It uses HDRI lighting, supports batch rendering across multiple rooms, and lets you drop in your own HDRI files at C:\Mozaik\Textures\Environment. V15 adds a separate AI Rendering add-on 'from USD$75 per month' that auto-places accessories and furnishings and renders straight into Multiprint. So two rendering add-ons at two prices is worth pricing deliberately rather than adding both.
Self-serve checkout through a merchant of record, then a portal that can add seats but isn't documented for cancelling You buy through a renewal or purchase link, pay Cleverbridge as merchant of record, receive a Mozaik ID code within five minutes, then create a Cyncly Account which becomes the portal for subscriptions, seats, upgrades, downloads and the community. But the portal's documented functions are all expansionary: manage profile, see subscriptions, add seats, upgrade, manage renewal, access downloads. Cancellation isn't a documented portal action. The products FAQ says 'Log in to your Mozaik account portal or contact support to manage billing, renewals, or cancellations', and the master conditions require notification 'to the specified Support Desk team'.
Mozaik trade fit
Fit differs by trade rather than by company size alone, and a blended paragraph hides that. Here is the split for the trades this one sells to.
Kitchen and bath. The workflow that decides it is one program covers floor plan, 3d, cut list, labels and machine code, which is the whole reason the price is defensible, and the shop profile that gets value is three to fifteen person residential or millwork shop running a nesting cnc router doing residential and commercial work. Where it stops being a fit is A design studio working on Macs, or a shop that wanted iPads on the assembly benches.
The Mozaik accounting link, and where it stops
QuickBooks, Xero, Sage, MYOB connects, on every plan. Cyncly Payments connects one way only, so edits made in your books do not come back, on every plan. Cleverbridge (merchant of record) connects one way only, so edits made in your books do not come back, on every plan. XML accounting bridge (available on a sibling Cyncly product, not on Mozaik) connects, on every plan. Your costs map through cost codes, so test yours against your own chart of accounts before you commit. A code your books don't recognise is how a labour charge quietly lands somewhere useless.
Past those, the road ends. QuickBooks, Xero, Sage, MYOB, Zapier or any iPaaS, Any CRM, SketchUp, macOS, iOS and Android do not connect. So if your books run on an ERP rather than the platforms named above, weigh that before anything else.
Beyond accounting it connects to 179 named CNC router brands (Free stock post processors, counted from the vendor's own A-F, G-L and M-Z listing. Includes Biesse, Homag, SCM, Haas, Morbidelli, Masterwood, Weeke, Felder, Laguna, Shopbot, ShopSabre, Avid CNC, MultiCam, Onsrud, Northwood, CAMaster, Precix, Techno and a long tail of Jinan-built machines.), G-code dialects and control formats (Fanuc, Syntec, Siemens, Osai, Mach 3, Mach 4, Centroid, Masso, Technos and TPACad, writing .cix, .mpr, .nc, .xcs, .xxl, .tcn, .tap, .prg, .txt, .cnc and .anc.), Beam saw optimizers (CSV export rather than a native link. The comparison table row reads: 'Export customizable cutlists to beam saw optimizers through flexible CSV workflows.'), Mozaik Paperless Shop Apps (Shop-floor labelling, cutting and assembly apps for Windows tablets, sold as an add-on with no published price.), Cyncly Account portal (The customer portal for subscriptions, seats, upgrades, renewals, downloads, updates and community access. Cloud Rendering is self-serve-added here under 'Manage Subscription', which issues a new Authorization Code instantly.). A public API exists: No public API and no developer documentation. There is no API, developers or integrations URL on the domain (https://www.mozaiksoftware.com/integrations/ returns 404) and no API entry anywhere in the sitemap. The only extension surface Mozaik documents is the post processor, and even that is a support request rather than something you build: you email a working G-code file to cncpost@mozaiksoftware.com and allow up to two weeks. Under the Cyncly master conditions a bespoke connection would be a Customization, defined as including 'bespoke integration between the Product and Third Party systems', billed as a Professional Service against a Rate Card and scoped in a Statement of Work.
Mozaik support, and what it costs you
Support is the line item nobody prices and everybody eventually needs. Onboarding for Mozaik: One onboarding session is included. The products page says 'Either option includes personalized onboarding from a cabinet industry expert to get you up and running quickly', and the FAQ describes it as 'the complimentary training session provided with your license'. Everything after that is a la carte and priced: a 30-minute online session is $75, 60 minutes is $95 and 90 minutes is $142.50. Free support is 180+ training videos, in-software visual help guides, a community forum and email support through a built-in helpdesk tool that ships your job file to the support team.
A millwork detailer, 2+ years on the platform, writes it plainly: "Tech Support is very bureaucratic and ignorant and not able to salve even smallest issues"
On 2026-07-10, an administrator, Less than 6 months on the platform, describes it: "Customer Service sucks, Rude people on the phone, Expensive Subscription."
What happens when you want to leave Mozaik
Nobody reads this section before they buy, and it's the one that costs money afterwards. Four terms decide what leaving looks like.
Minimum term. Twelve months. The Cyncly conditions define 'Minimum Period' or 'Initial Term' as 'a period of twelve (12) months starting from the Effective Date, unless an alternative Duration or Term is specified in the applicable Order Form'. The three-month paid trial is the only route to a shorter exposure, and it is a paid trial rather than a free one: 'There is no free trial, but Mozaik Software offers a 3-month paid trial period. You can cancel before the CNC software trial ends with no further commitment. If you continue, your subscription automatically converts to a one-year subscription.'
Auto-renewal. One-year automatic renewal with a ninety-day notice window. Clause 16.2: 'This Agreement shall automatically renew for a successive one (1) Year term, each, an Auto-Renewal, unless otherwise stated in the Order Form.' Clause 16.3: 'Either Party may prevent the Auto-Renewal of this Agreement by providing written notice of non-renewal to the other Party ninety (90) Days prior to the end of the then-current term.' Clause 16.4 treats continued use after the renewal date as express acceptance of the renewal and of any amendments made before it. Renewal is also when the price moves: clause 7.5 lets Cyncly 'increase the Fees for any Auto Renewal by the percentage increase in an appropriate local consumer prices index in the preceding 12 Month period, plus a percentage mark-up determined at Cyncly's sole discretion.'
Early termination. There is no early-termination fee because there is effectively no early termination. Clause 16.1 reads: 'This Agreement shall commence on the Effective Date as specified in the Order Form and shall continue for the Minimum Period. Any termination rights or procedures applicable to the Agreement shall come into effect only upon the completion of the Minimum Period.' Termination for cause survives (a thirty-day cure period for material breach, or insolvency), but termination for convenience does not exist inside the twelve months. Clause 9.1 closes the refund route: 'Unless otherwise provided by Law or by a particular offer detailed in the Order Form, all purchases are final and non-refundable.' One reviewer describes being refused a refund on exactly this basis.
Payment processing. Cyncly Payments is an in-house processor embedded in Mozaik's pricing tab, letting the shop send a payment link or QR code to a homeowner without leaving the job. No rate, per-transaction fee or interchange markup is published anywhere on the page. What is published is the contract shape and one revealing capability: 'We offer a month-to-month agreement with no early termination fee. It's that simple.', alongside 'Surcharging capabilities allow you to customize payment terms.' It supports ACH with next-day funding and claims PCI compliance with point-to-point encryption. Note the asymmetry: the payments agreement is month-to-month with no early-termination fee, while the software subscription underneath it carries a twelve-month minimum and a ninety-day non-renewal notice.
One oddity, filed under things nobody mentions on a demo. The Terms of use link in Mozaik's own footer takes you to a document that explicitly says it doesn't govern the software you just bought, and the one that does isn't linked from Mozaik anywhere. A self-serve buyer who does due diligence by clicking the footer link reads the wrong contract. So read the terms-and-conditions page before purchase, not the terms page.
"Customer Service sucks, Rude people on the phone, Expensive Subscription."
SourceForge, Anonymous administrator, 1-25 employees (7-10)
"Go buy another software, the lease is not a good idea"
SourceForge, Anonymous owner, 1-25 employees (7-01)
"after increasing what I pay by 75%, their tech service is worse, they have removed features"
SourceForge, Anonymous owner, 1-25 employees (2-27)
The Mozaik gaps worth raising on the call
Every one of these is checkable on a demo call. None of it is a matter of taste, and each one traces to a vendor page or a named reviewer.
The $125 headline is a per-device price, and the annual discount is written to exclude every seat after the first Mozaik is licensed per device, and each additional seat is a flat $60 a month on top of whatever edition you bought. A three-station shop on Mozaik CNC is $345 a month, not $225. The 10% annual discount doesn't soften that, because the vendor's own footnote scopes it out: it applies to the first seat only, and add-ons are excluded. So the discount on a $345 bill is $22.50, which is 6.5%. And the Cyncly conditions then retire it entirely at the first renewal, when 'the discounted pricing shall cease to apply'. Price the seat count you'll run in year two, at list, with no discount. That's the number the contract renews at.
The marketing says 90-day trial, no lock-in. The vendor's own FAQ and the master conditions say a one-year term with 90 days' notice to escape it The V15 page sells the pricing model as '90-day trial, no lock-in' and 'a 90-day trial with no lock-in'. But the homepage FAQ describes the same thing differently: the trial is paid, not free, and 'If you continue, your subscription automatically converts to a one-year subscription.' And the Cyncly conditions complete the picture. The Minimum Period is twelve months, termination rights 'come into effect only upon the completion of the Minimum Period', the agreement auto-renews for successive one-year terms, and preventing that renewal takes written notice ninety days before the term ends. So the no-lock-in claim describes the trial window only, not the subscription that follows it. Diary the non-renewal deadline at nine months, not at eleven. Miss it and you own another full year.
The renewal price is contractually uncapped, and the review record shows what that looks like in practice Clause 7.5 lets Cyncly raise the fee at any auto-renewal by local CPI 'plus a percentage mark-up determined at Cyncly's sole discretion'. And clause 7.4 goes further and permits mid-year revisions 'effective immediately upon notification', with continued use counting as acceptance. There's no ceiling in either clause. Independent reviewers report increases of 75% in one cycle and a near-doubling from $50 to $95 in another, and a third describes the price almost doubling in the two years after the Cyncly acquisition. So those numbers are consistent with what the contract permits, not in breach of it. Ask for a written cap on renewal increases in the Order Form before signing. Because clause 7.5 opens with 'Notwithstanding anything to the contrary in the Order Form', so a cap needs to be negotiated as an express override, not assumed.
Support is email-first, and the phone route several reviewers remember is gone The published support model is a built-in helpdesk that emails your job file to the support team, plus 180+ training videos, in-software help guides, a community forum and free email support. There's no published phone support number for technical issues and no published response-time target or SLA. But reviewers across three separate years describe this as the product's central failure: support moved to email only, replies are slow, and one owner says the delay is costing money. And live human help exists but is priced: $75 for thirty minutes, $95 for an hour, $142.50 for ninety minutes. An owner who reviewed it on 2025-01-07 writes: "Right now- Nothing!" Budget two or three paid sessions a year on top of the subscription, or treat the community forum as your real first line.
There's no accounting integration of any kind, and no public API to build one Mozaik prices a job and prints an estimate. Getting that number into QuickBooks, Xero or Sage is a re-key. No accounting partner is named on the homepage, the products page, the three-edition feature comparison or anywhere in the sitemap, and there's no developer or API documentation on the domain. But the contrast inside Cyncly's own catalogue is instructive: the sibling product Design Flex sells an 'Application Integration Module (AIM)' precisely for this, and Mozaik has no equivalent. Under the master conditions, a bespoke bridge would be a 'Customization', which the definitions describe as including 'bespoke integration between the Product and Third Party systems' and which is billed as a Professional Service against a Rate Card. Assume double entry between Mozaik and your books, and price the admin hour into the monthly cost.
The vendor's own add-ons comparison table is empty, so you can't see what the extras cost from the page that exists to show you The products page runs four comparison blocks. Key Features has nine rows, Machine Compatibility has six, Advanced Features has five. The fourth, headed 'Add-Ons and Additional seats*', renders as a heading with zero rows in the page source and a footnote saying '*All Add-Ons are available for every Edition.' And the add-on prices that do exist are scattered: extra seats in a bullet on the same page, Cloud Rendering on a resources page, AI Rendering on the V15 announcement page, training on the support page, and Paperless Shop Apps nowhere at all. Ask for a written price for Paperless Shop Apps and for the AI Rendering ceiling before you commit, because neither is on the site.
Windows only, with no mobile app and no supported Mac path Mozaik runs on Windows 10 and 11. The system-requirements page states outright that it 'is not compatible with Apple devices and does not officially support macOS or iOS', and that running it under Parallels 'is not officially supported'. And the shop-floor apps need a Windows tablet. There's no iOS or Android app for labelling, cutting or assembly. So for a designer working on a MacBook, the real cost of Mozaik includes a second machine. Add the cost of a Windows workstation and, if you want paperless assembly, a Windows tablet per bench.
The Terms of use link in Mozaik's footer doesn't reach the agreement that governs your subscription Mozaik's footer 'Terms of use' points at the parent company's website terms, which explicitly disclaim covering the product: 'The Terms only governs your use of the Website. Any products or software that has/is/will be purchased by you through this Website will have its own terms.' The document that governs the subscription (minimum period, auto-renewal, price increases, refunds, non-solicitation, liability cap) is a separate page linked only from Cyncly's own footer, and it binds you 'by either signing the Order Form or by accessing or using the Products in any way'. So a self-serve buyer who clicks Terms of use from Mozaik's footer never reads the contract they're agreeing to. Read https://www.cyncly.com/terms-and-conditions before purchase. It isn't linked from anywhere on mozaiksoftware.com.
One more thing worth knowing. The renewal increases reviewers are angriest about aren't a breach of the contract. They're the contract. There's no complaint to make after the fact, only a negotiation to have before signing. Clause 7.5 opens 'Notwithstanding anything to the contrary in the Order Form'. So a renewal cap has to be an express written override, not a general assurance from a salesperson.
One more thing worth knowing. Six of the eight reachable reviews name either a price increase or support, and the two themes arrive together in the same sentences. The reviews aren't about whether the software works. Reviewers repeatedly concede that it does, calling it intuitive, easy to learn, and favourable on cost against features. What they're describing is a value trade that moved under them at renewal. So price the renewal, not the first year, because that's the risk you're underwriting.
One more thing worth knowing. A third-party directory still advertises Mozaik at $50 a month, which is 2.5 times below the vendor's own cheapest published tier. Any comparison built from directory data is starting from a number the vendor stopped charging years ago. And note that SourceForge and Slashdot are one Slashdot Media listing on two domains, so seeing $50 twice is seeing it once.
Side note, and it's a useful one: mozaik is one of a handful of cabinet CAD/CAM products that will tell a shop its price at all, and that's worth more than the number. A shop under fifteen people can build a real budget around Mozaik in ten minutes and can't do that for most of its competitors. And that transparency is a legitimate reason to shortlist it, and it makes the unpublished parts (Paperless Shop Apps, the AI Rendering ceiling, the Cyncly Payments rate) stand out more sharply.
What Mozaik operators say, in their own words
Every quote below is transcribed from a published review, named to the platform that carries it and to the reviewer as that platform displays them. We read the corpus by complaint type rather than by star rating, which is how the disqualifying detail buried inside a five-star review gets found.
"Tech Support is very bureaucratic and ignorant and not able to salve even smallest issues"
On 2026-03-16, a millwork detailer, 2+ years on the platform, describes it on SourceForge
"Customer Service sucks, Rude people on the phone, Expensive Subscription."
On 2026-07-10, an administrator, Less than 6 months on the platform, says on SourceForge
"Right now- Nothing!"
And an owner, 2+ years on the platform, writing on 2025-01-07, reports it the same thing on SourceForge
"They don't have postprocessors for the machines but they declare that they have them."
An user, deployment, Free trial on the platform, writing on 2024-12-09, writes on SourceForge
"Go buy another software, the lease is not a good idea"
An owner and administrator who reviewed it on 2024-07-01 writes on SourceForge
"The people are rude arrogant and condescending."
An owner, administrator and deployment who reviewed it on 2024-04-26 says on SourceForge
"after increasing what I pay by 75%, their tech service is worse, they have removed features"
An owner who reviewed it on 2024-02-27 writes on SourceForge
"they jacked prices up almost double from $50 to $95, which is ridiculous"
A cabinet shop who reviewed it on 2023-01-09 writes on SourceForge
The realistic shortlist against Mozaik
The shortlist a buyer weighing Mozaik would put together. Billing units differ, so read the unit rather than the figure.
| Tool | Entry price | Billing unit | Users included | Published? |
|---|---|---|---|---|
| Mozaik | $125 / month | per device (first seat; extra seats $60/month each) | Mozaik is licensed by machine, not by named user. The produc | Yes |
| Cyncly Design Flex | CA$2,095 | per user, per year | 1 (per-user annual licence; CA$2,395 with the Success Plan, CA$2,695 for the catalogue-bearing Design Flex tier, CA$3,195 with both) | Yes |
| SketchList 3D | $79.99 | per user, per month (billed monthly) | 1 (also $49.99/mo billed annually at $599.99, $37.50/mo billed two-yearly at $899.99, or a $999.99 one-time perpetual licence) | Yes |
| Cabinet Vision | Quote only | per licence, quoted through a reseller | Not published; licensed standalone or network rather than per named user | No |
| Microvellum | Quote only | annual subscription, payable annually or in monthly instalments | Not published | No |
Cyncly Design Flex. Kitchen and bath design for a retailer or designer rather than a manufacturer: manufacturer catalogue access, closet design, Cycles rendering and, on the upper tier, an XML Application Integration Module that pushes data to accounting systems. Same parent company, so Cyncly Payments works the same way. Prices are fully published in CAD across four combinations. But It doesn't drive a CNC. There's no nesting, no G-code, no post processors and no shop-floor labelling. A manufacturing shop would be buying the wrong half of the workflow.
SketchList 3D. Commitment shape. A 14-day free trial with no credit card, a genuine month-to-month option, and a perpetual licence at $999.99 that removes renewal-increase exposure entirely. For a one-person shop that wants drawings and cut lists without a subscription that auto-renews annually, this is the cleaner contract. But It's woodworking design software, not a manufacturing system. No CNC post processors, no nesting, no shop-floor apps, no per-company rendering tier. Support and updates on the perpetual licence require a separate maintenance plan at $69.99 or $229.99 a year.
Cabinet Vision. Depth on commercial casework and multi-machine shops, and a mature module set for point-to-point, drill-and-dowel and beam-saw environments that Mozaik reaches through CSV. The deeper choice for a shop past 25 people running mixed machinery. But Publishes no price anywhere. cabinetvision.com now 301s to a Hexagon product page that returns 403 to every request tried, so a buyer can't self-serve a number, can't compare, and can't buy without a sales conversation. And Mozaik's three published tiers are the whole reason a small shop can price this category at all.
Microvellum. Commercial millwork and heavy customization, plus a documented ERP path: it integrates with INNERGY ERP for bill of materials, purchasing, job costing and scheduling, which is exactly the downstream layer Mozaik has nothing for. Free training through Microvellum University. But It runs on top of AutoCAD or BricsCAD, so there's a second licence underneath the first, and no figure is published for either. Its own FAQ confirms the subscription exists without ever naming a number: 'Yes, Microvellum software is available through an annual subscription.'
"they jacked prices up almost double from $50 to $95, which is ridiculous"
SourceForge, Anonymous cabinet shop, 1-25 employees (1-09)
"Tech Support is very bureaucratic and ignorant and not able to salve even smallest issues"
SourceForge, Andro Z. (3-16)
Who should not buy Mozaik
Don't buy Mozaik if you're A design studio working on Macs, or a shop that wanted iPads on the assembly benches. There's no macOS, iOS or Android build and no supported virtualization path. The Paperless Shop Apps run on Windows tablets only. So buying Mozaik means buying Windows hardware alongside it. Look at Cedreo instead.
Don't buy Mozaik if you're A shop that needs the estimate to land in QuickBooks, Xero or Sage without re-keying. Mozaik names no accounting partner anywhere and publishes no API. And Cyncly sells an XML accounting bridge, but it ships with a different product in the catalogue, not with Mozaik. Look at Cyncly Design Flex instead.
Don't buy Mozaik if you're A one-person shop that can't absorb an uncapped renewal increase. Clause 7.5 permits CPI plus a discretionary mark-up at every auto-renewal, clause 7.4 permits mid-year revisions effective on notification, and clause 8.3 retires any introductory discount at the first renewal. And reviewers report 75% and near-doubling increases. So a shop with no headroom in its overhead is exposed to a number it doesn't control. Look at SketchList 3D instead.
Don't buy Mozaik if you're A shop still choosing its CNC router. Mozaik's 179-brand list is brand-level, not model-year-level, and the vendor asks you to email a working G-code file before you buy the machine. And a custom post takes up to two weeks. One reviewer bought on the strength of the advertised post-processor list, found the post didn't exist for their machine, and was refused a refund under the all-purchases-final clause. Look at Cabinet Vision instead.
The verdict, by shop size
One or two person non-CNC shop cutting on a table saw
Only under conditions, and they are worth being honest about. Mozaik Manufacturing at $125 a month is genuinely a lot of function for the money at the bottom of this category, and it's one of the only cabinet CAD tools that will tell you its price before a sales call. But the commitment shape is wrong for a shop this size: the paid three-month trial converts to a one-year subscription, termination rights don't exist until month twelve, and the renewal price is CPI plus a mark-up Cyncly sets alone. So take it if the software will demonstrably pay for itself inside three months and you can diary the ninety-day non-renewal deadline. And if you want a way out at any time, SketchList 3D's month-to-month or perpetual licence is the safer shape. This band runs 1 to 2 on the crew, doing residential work, and that's the profile the recommendation is written for.
Three to fifteen person residential or millwork shop running a nesting CNC router
Yes, and this is the shape the product is built for. This is the shape the product was built for, and the 179-brand post-processor list is a real moat. Mozaik CNC at $225 plus $60 a seat replaces a CAD licence and a separate CAM seat with one program that goes floor plan to G-code, and the Hunt Bespoke case study describes exactly this: one file from designer to bench, no manual redrawing. So price the seat count honestly (three stations is $345, not $225), email a working G-code file to cncpost@mozaiksoftware.com before you sign so you know your machine's post exists, and go in expecting email support with paid sessions when you need a human. This band runs 3 to 15 on the crew, doing residential and commercial work, and that's the profile the recommendation is written for.
Shop past twenty-five people, multiple machine types, wanting the estimate to reach the books
No. Mozaik Enterprise adds admin controls, machine templates and a job dashboard, but the ceiling is structural rather than feature-level: no accounting integration, no ERP path, no public API, and a bespoke bridge would be a chargeable Customization under a Statement of Work. Beam saws are a CSV handoff. So Microvellum's documented INNERGY ERP link or Cabinet Vision's module set are the right conversations at this size, even though neither will publish a price. This band runs 25 or more on the crew, doing commercial work, and that's the profile the recommendation is written for.
Mac-based design studio or any shop that wanted tablets on the bench
No. Mozaik doesn't run on macOS or iOS, virtualization is explicitly unsupported, and the Paperless Shop Apps need Windows tablets. There's no iOS or Android app at all. So the real cost of adopting Mozaik here is a Windows workstation plus a Windows tablet per bench, on top of a subscription that already auto-renews annually. Look at Cedreo or another browser-based design tool instead. This band runs 1 or more on the crew, doing residential work, and that's the profile the recommendation is written for.
A number worth thirty seconds before you buy Mozaik
Last thing, and it's ours rather than the vendor's. We run conversion work for contractors and we inspect their sites at scale.
Mozaik charges by the device and by the company, never by the job: $125 a month for the first seat, $60 for each extra one, and a flat $50 a month for Cloud Rendering whether the shop has one seat or ten. That bill doesn't move whether the shop quotes four kitchens a month or fourteen, so every additional enquiry that reaches the design desk lands almost entirely as margin against a fixed cost. And Fervor inspected the contractor sites in its index and found 95.8% carry a serious WCAG violation and 61.3% a critical one, which means the enquiry form feeding those photoreal renders is usually the weakest component in a shop that has already paid for the rendering.
And the number is worse than anyone guesses before they check. Across 380 inspected contractor sites, 82.8% loaded slowly enough that a quote form went unseen. The sample is every site we could inspect reproducibly, rather than a panel we picked. The workings are public in the Contractor CRO Index.
"82.8% of the 380 contractor websites inspected loaded slowly enough that a quote form went unseen."
Fervor Studio Contractor CRO Index (2026)
So price the platform properly. Then open your own site on a phone and time how long it takes before you could tap a call button. The numbers are all public.
See where your site is losing the jobs Mozaik would have managed
So we look at yours the same way we looked at those 380 sites, and tell you what is costing you calls.
Get a Site InspectionHow this Mozaik page was researched
So what's this built on. Documents rather than a deployment: Mozaik was researched, not run. What it is instead: Mozaik's own 17 pages read line by line on 7 August 2026, plus the review corpus read by complaint type rather than by star rating. And every figure above traces to a page we opened on that date, pricing included.
So: eight quotes on this page, eight from SourceForge.
And https://www.capterra.com/ (403 Cloudflare challenge to every request; no Mozaik product page found by search either. The one Capterra result that surfaced for 'Mozaik' was a different product, MOZAIK Clean at /p/211730/Dalyo-Clean/), https://www.softwareadvice.com/cad/mozaik-profile/ (403 to every request; no Mozaik profile found), https://www.getapp.com/all-software/a/mozaik/ (403 to every request; no Mozaik profile found), https://www.trustradius.com/products/mozaik/reviews (403 Cloudflare challenge), https://alternativeto.net/software/mozaik/about/ (403 Cloudflare challenge; also blocked through r.jina.ai), https://hexagon.com/products/product-groups/computer-aided-manufacturing-cad-cam-software/cabinet-vision (403 to every request, including after following the 301 from cabinetvision.com), https://kcdsoftware.com/ (403 Cloudflare challenge), https://www.g2.com/ (not attempted; blocks reliably) and https://www.reddit.com/ (not attempted; blocks reliably) refused automated retrieval for Mozaik. Forum and social threads are the ones people most want quoted, and they are exactly the ones we cannot verify, so none of them are here.
What that leaves untested: apple App Store and Google Play (Mozaik has no iOS or Android app; the vendor states this outright at https://www.mozaiksoftware.com/resources/system-requirements). And everything above is 17 vendor pages and a review corpus, which is documentary rather than hands-on.
What Mozaik users say
Tech Support is very bureaucratic and ignorant and not able to salve even smallest issues
Customer Service sucks, Rude people on the phone, Expensive Subscription.
Right now- Nothing!
They don't have postprocessors for the machines but they declare that they have them.
Go buy another software, the lease is not a good idea
The people are rude arrogant and condescending.
after increasing what I pay by 75%, their tech service is worse, they have removed features
they jacked prices up almost double from $50 to $95, which is ridiculous
Frequently asked questions
How much does Mozaik cost?
Three published tiers: Mozaik Manufacturing at $125 a month for non-CNC shops, Mozaik CNC at $225 for nested CNC routers, and Mozaik Enterprise at $325 for multi-machine and multi-user control. Every extra seat is $60 a month on top, because the licence is per device rather than per user. So a three-station Mozaik CNC shop is $345 a month. And Cloud Rendering adds $50 a month per company, the V15 AI Rendering add-on starts at USD$75 a month, and training beyond the one complimentary session is $75 to $142.50 per booking.
Is there a free trial?
No. The vendor is unusually direct about it: 'There is no free trial, but Mozaik Software offers a 3-month paid trial period.' You pay for the three months. If you cancel before it ends you owe nothing further. But if you continue, the FAQ says your subscription 'automatically converts to a one-year subscription', which puts you inside the twelve-month Minimum Period in the Cyncly master conditions.
The V15 page says 90-day trial, no lock-in. Is there lock-in?
After the trial, yes. The Cyncly conditions set a twelve-month Minimum Period, state that 'Any termination rights or procedures applicable to the Agreement shall come into effect only upon the completion of the Minimum Period', auto-renew the agreement for successive one-year terms, and require ninety days' written notice to stop that renewal. And all purchases are 'final and non-refundable' unless the Order Form says otherwise. The no-lock-in claim describes the three-month trial window, not the subscription that follows it.
Will the price go up at renewal?
It's allowed to, without a ceiling. Clause 7.5 of the Cyncly conditions permits an increase at any auto-renewal of local CPI 'plus a percentage mark-up determined at Cyncly's sole discretion', and clause 7.4 permits mid-year revisions effective immediately on notification. Clause 8.3 separately ends any introductory discount at the first renewal. Independent reviewers report a 75% increase in one cycle and a near-doubling from $50 to $95 in another. So if you need certainty, negotiate a written cap into the Order Form, because 7.5 begins 'Notwithstanding anything to the contrary in the Order Form'.
Will Mozaik drive my CNC router?
Probably, but check before you buy either one. The CNC Router Links page names 179 machine brands with free stock post processors, and Mozaik writes a wide range of G-code dialects and file types, so machines outside the list are often still reachable. But the page also says 'This is not a complete list' and asks you to email cncpost@mozaiksoftware.com with a working G-code file before purchasing a machine, allowing up to two weeks if a custom post needs editing. One reviewer bought expecting a post that didn't exist for their machine and was refused a refund.
Does Mozaik connect to QuickBooks or Xero?
No. No accounting partner is named on any Mozaik page or in the site's sitemap, and there's no public API to build a connection. And Cyncly does sell an XML accounting bridge, but it ships as the Application Integration Module on the Design Flex product, not with Mozaik at any edition. So plan on re-keying estimates into your books, or price the admin hour into the monthly cost.
Can I run Mozaik on a Mac or an iPad?
No. Mozaik is Windows 10 and 11 only. The system-requirements page states it 'is not compatible with Apple devices and does not officially support macOS or iOS', and that running it under Parallels-style virtualization 'is not officially supported'. And the Paperless Shop Apps run on Windows tablets, and there's no iOS or Android app.
How do I cancel?
Not from the portal, at least not as documented. The Cyncly Account's published functions are all expansionary: manage profile, view subscriptions, add seats, upgrade, manage renewal, access downloads. The products FAQ says to 'Log in to your Mozaik account portal or contact support', and the master conditions require notification 'to the specified Support Desk team'. So to avoid another year you need that notice in writing ninety days before your term ends.
Freshness
How we keep this page current
Three dates govern this review, and they carry different meanings. The initial source sweep is dated August 7, 2026; when only part of the evidence set is recaptured later, that later date is stated beside the refreshed claim. We last revised the page on August 7, 2026. And the user reviews we quote were posted over roughly the last 24 months, so their individual dates remain part of the evidence instead of being overwritten by a later pricing update.
We revise the page when Mozaik changes a published price or a contract term, when a rating we cite moves by more than a few tenths, or when the vendor ships something big enough to change the verdict. We never bump the date just to look fresh, because Google treats that as manipulation and so do we. If a figure here reads as stale by the time you land on it, treat it as a floor and check the vendor's own page. We linked it at every number for exactly that reason.
Sourcing
How this review was researched
Every figure on this page traces to a captured source linked inline where it appears. The initial sweep is dated August 7, 2026; any later, partial recapture is dated at the claim rather than relabelling the whole evidence set. Ratings come from Capterra, GetApp, Software Advice and the Apple App Store. Note that Capterra, GetApp and Software Advice share one Gartner Digital Markets review pool, so an identical score across all three is a single sample rather than three corroborating ones, and this page treats it that way. G2, TrustRadius and Trustpilot block automated access, so where their numbers appear they are labelled as reported rather than verified. No claim here is sourced from Reddit or from a contractor Facebook group, because neither could be retrieved and quoting them would mean inventing attribution. Pricing marked as reported comes from third-party roundups, never from Fervor. Fervor's own findings come from the Contractor CRO Index 2026.
About
About Fervor Studio
Fervor Studio is a conversion rate optimization (CRO) and web design studio for home services contractors across North America, based in Cochrane, Alberta. Fervor does not sell field service management software and is not an alternative to Mozaik. It publishes the Contractor CRO Index, a public benchmark measuring contractor website conversion potential using reproducible, open-source methods such as axe-core and Google Lighthouse. Fervor Studio is operated by Fervor Group Inc.