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Primary Research Last updated May 22, 2026

Home Services Digital Performance Statistics (2026)

Original research from 380 contractor websites across roofing, remodeling, and HVAC. Every stat links to its source evidence. Use the Cite button on any card to copy a pre-formatted AP or APA citation.

380 sites inspected 3 trades 168+ citable stats Fervor Grade Framework

Citation policy: These statistics may be cited in editorial, journalistic, and research publications with attribution to Fervor Studio (2026). Link back to fervorstudio.ca/contractor/cro-index/statistics/. Use the Cite button on any stat card for a pre-formatted AP or APA citation.

380 contractor websites inspected
66.31/100 weighted mean Fervor Score
51.1% grade D or F
0.5% reach an A grade (90+)
3 trades: roofing, remodeling, and HVAC

Combined across 380 sites

The whole industry, in one column

Every stat on this page has a per-trade breakdown. Here is the figure that leads the breakdown: the combined number across all 380 contractor websites, with roofing, remodeling, and HVAC underneath.

Combined across 380 sites

Download PNG
Average Fervor Score
66/100 a D grade on American school grading 68 roofing, 66 remodeling, 65 HVAC
Grade D or F (below the bar)
51.1% 194 of 380 sites 49.2% roofing, 45.9% remodeling, 60.6% HVAC
Serious WCAG 2.1 AA violation
95.8% 364 of 380 sites, across captured pages 97.7% roofing, 92.5% remodeling, 98.1% HVAC
Critical WCAG 2.1 AA violation
61.3% 233 of 380 sites 60.8% roofing, 59.6% remodeling, 64.4% HVAC
Poor mobile LCP (over 4 seconds)
82.8% 284 of 343 sites with Lighthouse data 82.3% roofing, 85.3% remodeling, 80.8% HVAC
Phone number in persistent header
61.6% 234 of 380 sites 64.6% roofing, 50.0% remodeling, 74.0% HVAC
Google reviews surfaced on site
65.5% 249 of 380 sites 71.5% roofing, 52.1% remodeling, 76.9% HVAC
Content & SEO score (share of category max)
64.7% the second weakest category sample-wide 70.3% roofing, 63.9% remodeling, 58.6% HVAC

Methodology

How we did this

380 contractor websites across 130 roofing brands, 146 remodeling brands, and 104 HVAC brands were individually inspected between April and May 2026. Each site was scored on a 100-point framework using four evidence sources: screenshots, structured DOM extraction, axe-core 4.10.2 WCAG 2.1 AA scans, and Lighthouse 13.3.0 mobile performance measurement. Full methodology and grade ranges below.

01 / Overview

85.5% of contractor websites grade below passing

The Contractor CRO Index 2026 is the largest independent study of contractor website conversion readiness published to date. These headline numbers are the ones most cited in trade press.

Cross-Trade Scale
380

Contractor websites inspected across roofing, remodeling, and HVAC in the Contractor CRO Index 2026.

Contractor websites inspected across roofing, remodeling, and HVAC in the Contractor CRO Index 2026.
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Cross-Trade Overall Score
66.31/100

Weighted mean Fervor Score across all 380 contractor websites. A D grade on American school grading.

Weighted mean Fervor Score across all 380 contractor websites. A D grade on American school grading.
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Cross-Trade Grade Distribution
85.5%

85.5% of contractor websites grade at C (Conditional) or below across all 380 sites inspected.

85.5% of contractor websites grade at C (Conditional) or below across all 380 sites inspected.
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Cross-Trade Grade Distribution
51.1%

51.1% of contractor websites fall to a D grade (Probation) or an F grade (Condemned).

51.1% of contractor websites fall to a D grade (Probation) or an F grade (Condemned).
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Cross-Trade Grade Distribution
0.5%

Only 0.5% of contractor websites earn an A grade (Honor, 90 and above). Most of the industry falls far below best-in-class.

Only 0.5% of contractor websites earn an A grade (Honor, 90 and above). Most of the industry falls far below
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Cross-Trade Overall
380

The Contractor CRO Index 2026 inspected 380 contractor websites under the Fervor Grade Framework, 130 roofing, 146 remodeling, and 104 HVAC brands across North America.

The Contractor CRO Index 2026 inspected 380 contractor websites under the Fervor Grade Framework, 130 roofing, 146
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02 / Scores & Grades

Most contractor websites score in D grade territory

Scores run from 0 to 100 across six categories. An A grade starts at 90 (American school grading). Figures include adjusted means that apply contextual grade modifiers where warranted.

Download scores data (CSV)
Remodeling First Impression
76.6%

First Impression is the strongest Fervor Grade Framework category across remodeling contractor websites, averaging 15.3/20 (76.6% of.

First Impression is the strongest Fervor Grade Framework category across remodeling contractor websites, averaging
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Remodeling Accessibility
45.4%

Accessibility is the weakest Fervor Grade Framework category across remodeling contractor websites, averaging 3.6/8 (45.4% of maximum).

Accessibility is the weakest Fervor Grade Framework category across remodeling contractor websites, averaging 3.6/8
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Remodeling Accessibility
45.4%

Remodeling contractor websites score a mean of 3.6/8 on the Accessibility category of the Fervor Grade Framework, 45.4% of the maximum.

Remodeling contractor websites score a mean of 3.6/8 on the Accessibility category of the Fervor Grade Framework, 45.4%
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Remodeling Content & SEO
63.9%

Remodeling contractor websites score a mean of 9.6/15 on the Content & SEO category of the Fervor Grade Framework, 63.9% of the maximum.

Remodeling contractor websites score a mean of 9.6/15 on the Content & SEO category of the Fervor Grade Framework
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Remodeling First Impression
76.6%

Remodeling contractor websites score a mean of 15.3/20 on the First Impression category of the Fervor Grade Framework, 76.6% of the maximum.

Remodeling contractor websites score a mean of 15.3/20 on the First Impression category of the Fervor Grade Framework
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Remodeling Lead Capture
71.2%

Remodeling contractor websites score a mean of 14.3/20 on the Lead Capture category of the Fervor Grade Framework, 71.2% of the maximum.

Remodeling contractor websites score a mean of 14.3/20 on the Lead Capture category of the Fervor Grade Framework
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Remodeling Mobile Speed
69.6%

Remodeling contractor websites score a mean of 10.4/15 on the Mobile Experience category of the Fervor Grade Framework, 69.6% of the maximum.

Remodeling contractor websites score a mean of 10.4/15 on the Mobile Experience category of the Fervor Grade Framework
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Remodeling Trust & Credibility
68.3%

Remodeling contractor websites score a mean of 15.0/22 on the Trust & Credibility category of the Fervor Grade Framework, 68.3% of the maximum.

Remodeling contractor websites score a mean of 15.0/22 on the Trust & Credibility category of the Fervor Grade
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Remodeling Overall
65.7/100

Remodeling contractor websites earn a mean Fervor Score of 65.7/100 on the Fervor Grade Framework, a D (Probation, 60 to 69) on standard school grading.

Remodeling contractor websites earn a mean Fervor Score of 65.7/100 on the Fervor Grade Framework, a D (Probation, 60
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Remodeling Overall
71/100

The median remodeling contractor website scores 71/100 on the Fervor Grade Framework, with a Q1 to Q3 spread of 58 to 77, half the trade.

The median remodeling contractor website scores 71/100 on the Fervor Grade Framework, with a Q1 to Q3 spread of 58 to
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Remodeling Overall
-2.6-pt

The mean Base Score for remodeling contractor websites is 68.3/100; after rubric Grade Adjustments, the mean Adjusted Score is 65.7/100, a.

The mean Base Score for remodeling contractor websites is 68.3/100; after rubric Grade Adjustments, the mean Adjusted
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Remodeling Trust & Credibility
39 years

Among remodeling contractors who publicly state their founding year (20.5% of inspected brands), the median tenure is 39 years.

Among remodeling contractors who publicly state their founding year (20.5% of inspected brands), the median tenure is
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Remodeling Overall
0.0%

Only 0.0% of remodeling contractor websites earn an A (Honors) Fervor Grade, 0 brands out of 146 inspected cleared the 90+ Fervor Score threshold.

Only 0.0% of remodeling contractor websites earn an A (Honors) Fervor Grade, 0 brands out of 146 inspected cleared the
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Remodeling Overall
83.6%

83.6% of remodeling contractor websites earn a C (Conditional) Fervor Grade or worse, 122 of 146 inspected brands fall short of a Passing (B, 80+) conversion experience.

83.6% of remodeling contractor websites earn a C (Conditional) Fervor Grade or worse, 122 of 146 inspected brands fall
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Remodeling Overall
45.9%

45.9% of remodeling contractor websites earn a Fervor Grade of D or F, 67 of 146 inspected brands scored below 70.

45.9% of remodeling contractor websites earn a Fervor Grade of D or F, 67 of 146 inspected brands scored below 70.
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Remodeling Lead Capture
7.3 pts

The single largest top-vs-bottom-quartile gap among remodeling contractor websites is in Lead Capture, top-quartile brands score 16.9 vs.

The single largest top-vs-bottom-quartile gap among remodeling contractor websites is in Lead Capture, top-quartile
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Roofing First Impression
84.6%

First Impression is the strongest Fervor Grade Framework category across roofing contractor websites, averaging 16.9/20 (84.6% of maximum), .

First Impression is the strongest Fervor Grade Framework category across roofing contractor websites, averaging 16.9/20
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Roofing Accessibility
48.6%

Accessibility is the weakest Fervor Grade Framework category across roofing contractor websites, averaging 3.9/8 (48.6% of maximum).

Accessibility is the weakest Fervor Grade Framework category across roofing contractor websites, averaging 3.9/8 (48.6%
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Roofing Accessibility
48.6%

Roofing contractor websites score a mean of 3.9/8 on the Accessibility category of the Fervor Grade Framework, 48.6% of the maximum.

Roofing contractor websites score a mean of 3.9/8 on the Accessibility category of the Fervor Grade Framework, 48.6% of
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Roofing Content & SEO
70.3%

Roofing contractor websites score a mean of 10.5/15 on the Content & SEO category of the Fervor Grade Framework, 70.3% of the maximum.

Roofing contractor websites score a mean of 10.5/15 on the Content & SEO category of the Fervor Grade Framework, 70.3%
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Roofing First Impression
84.6%

Roofing contractor websites score a mean of 16.9/20 on the First Impression category of the Fervor Grade Framework, 84.6% of the maximum.

Roofing contractor websites score a mean of 16.9/20 on the First Impression category of the Fervor Grade Framework
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Roofing Lead Capture
78.1%

Roofing contractor websites score a mean of 15.6/20 on the Lead Capture category of the Fervor Grade Framework, 78.1% of the maximum.

Roofing contractor websites score a mean of 15.6/20 on the Lead Capture category of the Fervor Grade Framework, 78.1%
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Roofing Mobile Speed
77.2%

Roofing contractor websites score a mean of 11.6/15 on the Mobile Experience category of the Fervor Grade Framework, 77.2% of the maximum.

Roofing contractor websites score a mean of 11.6/15 on the Mobile Experience category of the Fervor Grade Framework
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Roofing Trust & Credibility
76.6%

Roofing contractor websites score a mean of 16.9/22 on the Trust & Credibility category of the Fervor Grade Framework, 76.6% of the maximum.

Roofing contractor websites score a mean of 16.9/22 on the Trust & Credibility category of the Fervor Grade Framework
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Roofing Overall
67.8/100

Roofing contractor websites earn a mean Fervor Score of 67.8/100 on the Fervor Grade Framework, a D (Probation, 60 to 69) on standard school grading.

Roofing contractor websites earn a mean Fervor Score of 67.8/100 on the Fervor Grade Framework, a D (Probation, 60 to
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Roofing Overall
70/100

The median roofing contractor website scores 70/100 on the Fervor Grade Framework, with a Q1 to Q3 spread of 60 to 77, half the trade.

The median roofing contractor website scores 70/100 on the Fervor Grade Framework, with a Q1 to Q3 spread of 60 to 77
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Roofing Overall
-7.0-pt

The mean Base Score for roofing contractor websites is 74.8/100; after rubric Grade Adjustments, the mean Adjusted Score is 67.8/100, a.

The mean Base Score for roofing contractor websites is 74.8/100; after rubric Grade Adjustments, the mean Adjusted
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Roofing Trust & Credibility
40.5 years

Among roofing contractors who publicly state their founding year (46.9% of inspected brands), the median tenure is 40.5 years.

Among roofing contractors who publicly state their founding year (46.9% of inspected brands), the median tenure is 40.5
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Roofing Overall
0.8%

Only 0.8% of roofing contractor websites earn an A (Honors) Fervor Grade, 1 brand out of 130 inspected cleared the 90+ Fervor Score threshold.

Only 0.8% of roofing contractor websites earn an A (Honors) Fervor Grade, 1 brand out of 130 inspected cleared the 90+
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Roofing Overall
85.4%

85.4% of roofing contractor websites earn a C (Conditional) Fervor Grade or worse, 111 of 130 inspected brands fall short of a Passing (B, 80+) conversion experience.

85.4% of roofing contractor websites earn a C (Conditional) Fervor Grade or worse, 111 of 130 inspected brands fall
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Roofing Overall
49.2%

49.2% of roofing contractor websites earn a Fervor Grade of D or F, 64 of 130 inspected brands scored below 70.

49.2% of roofing contractor websites earn a Fervor Grade of D or F, 64 of 130 inspected brands scored below 70.
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Roofing Lead Capture
2.6 pts

The single largest top-vs-bottom-quartile gap among roofing contractor websites is in Lead Capture, top-quartile brands score 17.0 vs.

The single largest top-vs-bottom-quartile gap among roofing contractor websites is in Lead Capture, top-quartile brands
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HVAC Overall Score
65.3/100

The average HVAC contractor website scores 65.3 out of 100 under the Fervor Grade Framework.

The average HVAC contractor website scores 65.3 out of 100 under the Fervor Grade Framework.
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HVAC Grade Distribution
88.5%

88.5% of HVAC contractor websites grade at C (Conditional) or below.

88.5% of HVAC contractor websites grade at C (Conditional) or below.
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HVAC Grade Distribution
60.6%

60.6% of HVAC sites fall to a D grade (Probation) or an F grade (Condemned).

60.6% of HVAC sites fall to a D grade (Probation) or an F grade (Condemned).
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HVAC Grade Distribution
1.0%

Only 1.0% of HVAC contractor websites reach an A grade (Honor, 90 and above).

Only 1.0% of HVAC contractor websites reach an A grade (Honor, 90 and above).
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03 / Mobile Performance

Over 80% of contractor websites fail Google's mobile speed threshold

Lighthouse 13.3.0 ran a mobile audit on each brand's home page under a simulated 4G connection. Core Web Vitals thresholds are Google's published ranges: Good LCP is under 2.5 seconds, Poor is over 4 seconds.

Download mobile data (CSV)
Cross-Trade Mobile Speed
82.3% / 85.3%

82.3% of roofing and 85.3% of remodeling contractor websites earn a "Poor" mobile LCP rating against Google's Core Web Vitals thresholds, a .

82.3% of roofing and 85.3% of remodeling contractor websites earn a Poor mobile LCP rating against Google's Core Web
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Remodeling Mobile Speed
85.3%

85.3% of remodeling contractor websites earn a "Poor" mobile LCP rating against Google's Core Web Vitals thresholds (LCP > 4.0s).

85.3% of remodeling contractor websites earn a Poor mobile LCP rating against Google's Core Web Vitals thresholds (LCP
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Remodeling Mobile Speed
81.7%

81.7% of remodeling contractor websites earn a "Poor" mobile Total Blocking Time rating (>600ms of input-blocked main thread) on Google Lighthouse.

81.7% of remodeling contractor websites earn a Poor mobile Total Blocking Time rating (over 600ms of input-blocked main
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Remodeling Mobile Speed
7.57s

Median mobile Largest Contentful Paint (LCP) across remodeling contractor websites is 7.57 seconds, 3.0× Google's 2.5-second "Good" threshold for Core Web Vitals.

Median mobile Largest Contentful Paint (LCP) across remodeling contractor websites is 7.57 seconds, 3.0× Google's
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Remodeling Mobile Speed
39/100

Median mobile Lighthouse Performance score across remodeling contractor websites is 39 (mean 42.6), well below Google's 90+ "Good".

Median mobile Lighthouse Performance score across remodeling contractor websites is 39 (mean 42.6), well below Google's
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Roofing Mobile Speed
82.3%

82.3% of roofing contractor websites earn a "Poor" mobile LCP rating against Google's Core Web Vitals thresholds (LCP > 4.0s).

82.3% of roofing contractor websites earn a Poor mobile LCP rating against Google's Core Web Vitals thresholds (LCP
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Roofing Mobile Speed
73.1%

73.1% of roofing contractor websites earn a "Poor" mobile Total Blocking Time rating (>600ms of input-blocked main thread) on Google Lighthouse.

73.1% of roofing contractor websites earn a Poor mobile Total Blocking Time rating (over 600ms of input-blocked main
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Roofing Mobile Speed
7.88s

Median mobile Largest Contentful Paint (LCP) across roofing contractor websites is 7.88 seconds, 3.2× Google's 2.5-second "Good" threshold for Core Web Vitals.

Median mobile Largest Contentful Paint (LCP) across roofing contractor websites is 7.88 seconds, 3.2× Google's
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Roofing Mobile Speed
42/100

Median mobile Lighthouse Performance score across roofing contractor websites is 42 (mean 44.4), well below Google's 90+ "Good" threshold.

Median mobile Lighthouse Performance score across roofing contractor websites is 42 (mean 44.4), well below Google's
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HVAC Mobile Speed
80.8%

80.8% of HVAC contractor websites earn a Poor mobile LCP against Google Core Web Vitals thresholds.

80.8% of HVAC contractor websites earn a Poor mobile LCP against Google Core Web Vitals thresholds.
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HVAC Mobile Speed
6.24s

The median HVAC contractor website loads its main content in 6.24 seconds on mobile.

The median HVAC contractor website loads its main content in 6.24 seconds on mobile.
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HVAC Mobile Speed
48.2/100

HVAC contractor websites average a 48.2/100 Lighthouse Performance score on mobile.

HVAC contractor websites average a 48.2/100 Lighthouse Performance score on mobile.
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04 / Accessibility

Most contractor websites carry critical WCAG violations

axe-core 4.10.2 scanned every captured page in default state against WCAG 2.1 AA. Overlay tools (AccessiBe, UserWay, EqualWeb, AudioEye) are not credited: they are opt-in, most visitors never click them, and the U.S. Department of Justice has stated overlays do not satisfy ADA requirements.

Download accessibility data (CSV)
Cross-Trade Accessibility
95.8%

95.8% of home services contractor websites have at least one serious WCAG 2.1 AA violation across captured pages.

95.8% of home services contractor websites have at least one serious WCAG 2.1 AA violation across captured pages.
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Cross-Trade Accessibility
61.3%

61.3% of home services contractor websites have at least one critical WCAG 2.1 AA violation across captured pages.

61.3% of home services contractor websites have at least one critical WCAG 2.1 AA violation across captured pages.
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HVAC Accessibility
98.1%

98.1% of HVAC contractor websites carry at least one serious WCAG 2.1 AA violation across captured pages.

98.1% of HVAC contractor websites carry at least one serious WCAG 2.1 AA violation across captured pages.
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Roofing Accessibility
97.7%

97.7% of Roofing contractor websites carry at least one serious WCAG 2.1 AA violation across captured pages.

97.7% of Roofing contractor websites carry at least one serious WCAG 2.1 AA violation across captured pages.
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Remodeling Accessibility
92.5%

92.5% of Remodeling contractor websites carry at least one serious WCAG 2.1 AA violation across captured pages.

92.5% of Remodeling contractor websites carry at least one serious WCAG 2.1 AA violation across captured pages.
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Remodeling Accessibility
59.6%

59.6% of remodeling contractor websites carry at least one Critical-severity accessibility violation under WCAG 2.1 AA across the pages we.

59.6% of remodeling contractor websites carry at least one Critical-severity accessibility violation under WCAG 2.1 AA
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Remodeling Accessibility
92.5%

92.5% of remodeling contractor websites have at least one Serious-severity WCAG 2.1 AA violation across the pages we captured; the trade.

92.5% of remodeling contractor websites have at least one Serious-severity WCAG 2.1 AA violation across the pages we
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Roofing Accessibility
60.8%

60.8% of roofing contractor websites carry at least one Critical-severity accessibility violation under WCAG 2.1 AA across the pages we.

60.8% of roofing contractor websites carry at least one Critical-severity accessibility violation under WCAG 2.1 AA
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Roofing Accessibility
97.7%

97.7% of roofing contractor websites have at least one Serious-severity WCAG 2.1 AA violation across the pages we captured; the trade.

97.7% of roofing contractor websites have at least one Serious-severity WCAG 2.1 AA violation across the pages we
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HVAC Accessibility
64.4%

64.4% of HVAC contractor websites carry at least one critical-severity WCAG 2.1 AA violation.

64.4% of HVAC contractor websites carry at least one critical-severity WCAG 2.1 AA violation.
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HVAC Accessibility
35.6%

35.6% of HVAC contractor websites have zero critical WCAG violations.

35.6% of HVAC contractor websites have zero critical WCAG violations.
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Download PNG
Download PNG
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05 / Lead Capture

Phone in the header is the highest-leverage conversion pattern

Five mechanical patterns either ship on a contractor home page or they do not. Detection ran against captured HTML and DOM structure. Phone in the persistent header converts the share of visitors who are ready to call, which on a contractor site is the majority.

Download lead capture data (CSV)
Remodeling Lead Capture
28.8%

Only 28.8% of remodeling contractor websites surface a chat widget for visitor questions (42 of 146 inspected brands).

Only 28.8% of remodeling contractor websites surface a chat widget for visitor questions (42 of 146 inspected brands).
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Remodeling Lead Capture
17.8%

Only 17.8% of remodeling contractor websites embed an inline contact / quote form on the hero section, a friction-free above-the-fold capture path (26 of 146 inspected brands).

Only 17.8% of remodeling contractor websites embed an inline contact / quote form on the hero section, a friction-free
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Remodeling Lead Capture
33.6%

Only 33.6% of remodeling contractor websites offer online scheduling or self-serve booking (49 of 146 inspected brands).

Only 33.6% of remodeling contractor websites offer online scheduling or self-serve booking (49 of 146 inspected brands).
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Remodeling Lead Capture
50.0%

Only 50.0% of remodeling contractor websites display a phone number in the persistent site header, the single highest-leverage lead-capture .

Only 50.0% of remodeling contractor websites display a phone number in the persistent site header, the single
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Remodeling Lead Capture
14.4%

Only 14.4% of remodeling contractor websites offer SMS / text-message as a contact channel (21 of 146 inspected brands).

Only 14.4% of remodeling contractor websites offer SMS / text-message as a contact channel (21 of 146 inspected brands).
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Roofing Lead Capture
31.5%

Only 31.5% of roofing contractor websites surface a chat widget for visitor questions (41 of 130 inspected brands).

Only 31.5% of roofing contractor websites surface a chat widget for visitor questions (41 of 130 inspected brands).
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Roofing Lead Capture
12.3%

Only 12.3% of roofing contractor websites embed an inline contact / quote form on the hero section, a friction-free above-the-fold capture path (16 of 130 inspected brands).

Only 12.3% of roofing contractor websites embed an inline contact / quote form on the hero section, a friction-free
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Roofing Lead Capture
33.8%

Only 33.8% of roofing contractor websites offer online scheduling or self-serve booking (44 of 130 inspected brands).

Only 33.8% of roofing contractor websites offer online scheduling or self-serve booking (44 of 130 inspected brands).
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Roofing Lead Capture
64.6%

Only 64.6% of roofing contractor websites display a phone number in the persistent site header, the single highest-leverage lead-capture.

Only 64.6% of roofing contractor websites display a phone number in the persistent site header, the single
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Roofing Lead Capture
21.5%

Only 21.5% of roofing contractor websites offer SMS / text-message as a contact channel (28 of 130 inspected brands).

Only 21.5% of roofing contractor websites offer SMS / text-message as a contact channel (28 of 130 inspected brands).
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HVAC Lead Capture
74.0%

74.0% of HVAC contractor websites show a phone number in their persistent header.

74.0% of HVAC contractor websites show a phone number in their persistent header.
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HVAC Lead Capture
56.7%

56.7% of HVAC contractor websites offer online scheduling or booking.

56.7% of HVAC contractor websites offer online scheduling or booking.
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HVAC Lead Capture
31.7%

31.7% of HVAC contractor websites have a chat widget.

31.7% of HVAC contractor websites have a chat widget.
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06 / Form Complexity

Where the funnel leaks fields

Every brand's DOM was scanned for <form> elements. Field counts collapse composite widgets (a multi-part address counts as one logical field) and exclude hidden or tracking inputs, so a form's true friction is the visible, user-facing field count, not the raw input count a scraper sees. Field-count medians are currently evidence-derived for roofing only; the bucket shares and multi-step adoption below cover all three trades.

Download form complexity data (CSV)
Cross-Trade Lead Capture
39%

39% of contractor websites with a captured form ship a most-complex form with 11+ user-facing fields.

39% of contractor websites with a captured form ship a most-complex form with 11+ user-facing fields.
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Cross-Trade Lead Capture
25.5%

25.5% of contractor websites with a captured form keep their most-complex form at 5 or fewer user-facing fields.

25.5% of contractor websites with a captured form keep their most-complex form at 5 or fewer user-facing fields.
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Cross-Trade Lead Capture
3.7%

3.7% of contractor websites use a multi-step (progressive) form.

3.7% of contractor websites use a multi-step (progressive) form.
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Fervor Studio, Contractor CRO Index 2026 · n=380  · DOM wizard/step-marker detection (Gravity Forms, WPForms, Elementor multi-step, generic step markers)
Roofing Lead Capture
10 fields

The median roofing contractor website's most-complex form has 10 user-facing fields.

The median roofing contractor website's most-complex form has 10 user-facing fields.
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07 / Trust Signals

Under half of contractor websites surface Google reviews

Trust signals are the credibility layer a contractor home page either earns or loses. The five core signals were detected from captured HTML. The detail inventory below covers 40+ additional patterns sourced from the same evidence.

Download trust signal data (CSV)
Remodeling Trust & Credibility
52.1%

52.1% of remodeling contractor websites surface google reviews surfaced as a visible trust signal (76 of 146 inspected brands).

52.1% of remodeling contractor websites surface google reviews surfaced as a visible trust signal (76 of 146 inspected
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Remodeling Trust & Credibility
15.8%

15.8% of remodeling contractor websites surface license number on site as a visible trust signal (23 of 146 inspected brands).

15.8% of remodeling contractor websites surface license number on site as a visible trust signal (23 of 146 inspected
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Remodeling Trust & Credibility
69.2%

69.2% of remodeling contractor websites surface team / craftsman photography as a visible trust signal (101 of 146 inspected brands).

69.2% of remodeling contractor websites surface team / craftsman photography as a visible trust signal (101 of 146
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Remodeling Trust & Credibility
0.7%

0.7% of remodeling contractor websites surface trustpilot rating as a visible trust signal (1 of 146 inspected brands).

0.7% of remodeling contractor websites surface trustpilot rating as a visible trust signal (1 of 146 inspected brands).
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Roofing Trust & Credibility
71.5%

71.5% of roofing contractor websites surface google reviews surfaced as a visible trust signal (93 of 130 inspected brands).

71.5% of roofing contractor websites surface google reviews surfaced as a visible trust signal (93 of 130 inspected
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Roofing Trust & Credibility
19.2%

19.2% of roofing contractor websites surface license number on site as a visible trust signal (25 of 130 inspected brands).

19.2% of roofing contractor websites surface license number on site as a visible trust signal (25 of 130 inspected
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Roofing Trust & Credibility
34.6%

34.6% of roofing contractor websites surface named-customer testimonials as a visible trust signal (45 of 130 inspected brands).

34.6% of roofing contractor websites surface named-customer testimonials as a visible trust signal (45 of 130 inspected
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Roofing Trust & Credibility
70.8%

70.8% of roofing contractor websites surface team / craftsman photography as a visible trust signal (92 of 130 inspected brands).

70.8% of roofing contractor websites surface team / craftsman photography as a visible trust signal (92 of 130
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HVAC Trust Signals
76.9%

76.9% of HVAC contractor websites surface Google reviews.

76.9% of HVAC contractor websites surface Google reviews.
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HVAC Trust Signals
33.7%

33.7% of HVAC contractor websites show their license number.

33.7% of HVAC contractor websites show their license number.
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HVAC Trust Signals
72.1%

72.1% of HVAC contractor websites feature team or craftsman photography.

72.1% of HVAC contractor websites feature team or craftsman photography.
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Trust signal inventory: detailed breakdown

Adoption of specific trust phrases, certifications, and credential signals detected from captured HTML across the roofing and remodeling trade samples.

Remodeling Trust Signals
0.7%

Only 0.7% of remodeling contractor websites surface 100% satisfaction as a visible trust-signal vendor (1 of 140 inspected brands).

Only 0.7% of remodeling contractor websites surface 100% satisfaction as a visible trust-signal vendor (1 of 140
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Remodeling Trust Signals
3.6%

Only 3.6% of remodeling contractor websites surface 24/7 service as a visible trust-signal vendor (5 of 140 inspected brands).

Only 3.6% of remodeling contractor websites surface 24/7 service as a visible trust-signal vendor (5 of 140 inspected
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Remodeling Trust Signals
0.7%

Only 0.7% of remodeling contractor websites surface angi / angie's list as a visible trust-signal vendor (1 of 140 inspected brands).

Only 0.7% of remodeling contractor websites surface angi / angie's list as a visible trust-signal vendor (1 of 140
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Remodeling Trust Signals
41.4%

Only 41.4% of remodeling contractor websites surface award, best of / top rated as a visible trust-signal vendor (58 of 140 inspected brands).

Only 41.4% of remodeling contractor websites surface award, best of / top rated as a visible trust-signal vendor (58 of
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Remodeling Trust Signals
5.0%

Only 5.0% of remodeling contractor websites surface better business bureau a+ as a visible trust-signal vendor (7 of 140 inspected brands).

Only 5.0% of remodeling contractor websites surface better business bureau a+ as a visible trust-signal vendor (7 of
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Remodeling Trust Signals
1.4%

Only 1.4% of remodeling contractor websites surface customer-count claim as a visible trust-signal vendor (2 of 140 inspected brands).

Only 1.4% of remodeling contractor websites surface customer-count claim as a visible trust-signal vendor (2 of 140
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Remodeling Trust Signals
2.1%

Only 2.1% of remodeling contractor websites surface emergency service as a visible trust-signal vendor (3 of 140 inspected brands).

Only 2.1% of remodeling contractor websites surface emergency service as a visible trust-signal vendor (3 of 140
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Remodeling Trust Signals
13.6%

Only 13.6% of remodeling contractor websites surface family-owned as a visible trust-signal vendor (19 of 140 inspected brands).

Only 13.6% of remodeling contractor websites surface family-owned as a visible trust-signal vendor (19 of 140 inspected
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Remodeling Trust Signals
40.7%

Only 40.7% of remodeling contractor websites surface free estimate / quote as a visible trust-signal vendor (57 of 140 inspected brands).

Only 40.7% of remodeling contractor websites surface free estimate / quote as a visible trust-signal vendor (57 of 140
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Remodeling Trust Signals
13.6%

Only 13.6% of remodeling contractor websites surface generic financing offered as a visible trust-signal vendor (19 of 140 inspected brands).

Only 13.6% of remodeling contractor websites surface generic financing offered as a visible trust-signal vendor (19 of
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Remodeling Trust Signals
20.7%

Only 20.7% of remodeling contractor websites surface insurance / bonded as a visible trust-signal vendor (29 of 140 inspected brands).

Only 20.7% of remodeling contractor websites surface insurance / bonded as a visible trust-signal vendor (29 of 140
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Remodeling Trust Signals
7.1%

Only 7.1% of remodeling contractor websites surface license number on site as a visible trust-signal vendor (10 of 140 inspected brands).

Only 7.1% of remodeling contractor websites surface license number on site as a visible trust-signal vendor (10 of 140
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Remodeling Trust Signals
7.9%

Only 7.9% of remodeling contractor websites surface lifetime warranty as a visible trust-signal vendor (11 of 140 inspected brands).

Only 7.9% of remodeling contractor websites surface lifetime warranty as a visible trust-signal vendor (11 of 140
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Remodeling Trust Signals
1.4%

Only 1.4% of remodeling contractor websites surface limited warranty as a visible trust-signal vendor (2 of 140 inspected brands).

Only 1.4% of remodeling contractor websites surface limited warranty as a visible trust-signal vendor (2 of 140
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Remodeling Trust Signals
5.7%

Only 5.7% of remodeling contractor websites surface multi-year warranty as a visible trust-signal vendor (8 of 140 inspected brands).

Only 5.7% of remodeling contractor websites surface multi-year warranty as a visible trust-signal vendor (8 of 140
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Remodeling Trust Signals
0.7%

Only 0.7% of remodeling contractor websites surface same-day service as a visible trust-signal vendor (1 of 140 inspected brands).

Only 0.7% of remodeling contractor websites surface same-day service as a visible trust-signal vendor (1 of 140
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Remodeling Trust Signals
1.4%

Only 1.4% of remodeling contractor websites surface veteran-owned as a visible trust-signal vendor (2 of 140 inspected brands).

Only 1.4% of remodeling contractor websites surface veteran-owned as a visible trust-signal vendor (2 of 140 inspected
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Remodeling Trust Signals
0.7%

Only 0.7% of remodeling contractor websites surface woman-owned as a visible trust-signal vendor (1 of 140 inspected brands).

Only 0.7% of remodeling contractor websites surface woman-owned as a visible trust-signal vendor (1 of 140 inspected
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Remodeling Trust Signals
37.9%

Only 37.9% of remodeling contractor websites surface years-in-business claim as a visible trust-signal vendor (53 of 140 inspected brands).

Only 37.9% of remodeling contractor websites surface years-in-business claim as a visible trust-signal vendor (53 of
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Roofing Trust Signals
27.7%

Only 27.7% of roofing contractor websites surface 24/7 service as a visible trust-signal vendor (36 of 130 inspected brands).

Only 27.7% of roofing contractor websites surface 24/7 service as a visible trust-signal vendor (36 of 130 inspected
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Roofing Trust Signals
3.1%

Only 3.1% of roofing contractor websites surface angi / angie's list as a visible trust-signal vendor (4 of 130 inspected brands).

Only 3.1% of roofing contractor websites surface angi / angie's list as a visible trust-signal vendor (4 of 130
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Roofing Trust Signals
20.8%

Only 20.8% of roofing contractor websites surface award, best of / top rated as a visible trust-signal vendor (27 of 130 inspected brands).

Only 20.8% of roofing contractor websites surface award, best of / top rated as a visible trust-signal vendor (27 of
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Roofing Trust Signals
15.4%

Only 15.4% of roofing contractor websites surface better business bureau a+ as a visible trust-signal vendor (20 of 130 inspected brands).

Only 15.4% of roofing contractor websites surface better business bureau a+ as a visible trust-signal vendor (20 of 130
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Roofing Trust Signals
6.9%

Only 6.9% of roofing contractor websites surface customer-count claim as a visible trust-signal vendor (9 of 130 inspected brands).

Only 6.9% of roofing contractor websites surface customer-count claim as a visible trust-signal vendor (9 of 130
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Roofing Trust Signals
16.9%

Only 16.9% of roofing contractor websites surface emergency service as a visible trust-signal vendor (22 of 130 inspected brands).

Only 16.9% of roofing contractor websites surface emergency service as a visible trust-signal vendor (22 of 130
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Roofing Trust Signals
36.2%

Only 36.2% of roofing contractor websites surface family-owned as a visible trust-signal vendor (47 of 130 inspected brands).

Only 36.2% of roofing contractor websites surface family-owned as a visible trust-signal vendor (47 of 130 inspected
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Roofing Trust Signals
1.5%

Only 1.5% of roofing contractor websites surface financing, greensky as a visible trust-signal vendor (2 of 130 inspected brands).

Only 1.5% of roofing contractor websites surface financing, greensky as a visible trust-signal vendor (2 of 130
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Roofing Trust Signals
2.3%

Only 2.3% of roofing contractor websites surface financing, hearth as a visible trust-signal vendor (3 of 130 inspected brands).

Only 2.3% of roofing contractor websites surface financing, hearth as a visible trust-signal vendor (3 of 130 inspected
Download
Roofing Trust Signals
1.5%

Only 1.5% of roofing contractor websites surface financing, klarna as a visible trust-signal vendor (2 of 130 inspected brands).

Only 1.5% of roofing contractor websites surface financing, klarna as a visible trust-signal vendor (2 of 130 inspected
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Roofing Trust Signals
0.8%

Only 0.8% of roofing contractor websites surface financing, service finance as a visible trust-signal vendor (1 of 130 inspected brands).

Only 0.8% of roofing contractor websites surface financing, service finance as a visible trust-signal vendor (1 of 130
Download
Roofing Trust Signals
1.5%

Only 1.5% of roofing contractor websites surface financing, wells fargo as a visible trust-signal vendor (2 of 130 inspected brands).

Only 1.5% of roofing contractor websites surface financing, wells fargo as a visible trust-signal vendor (2 of 130
Download
Roofing Trust Signals
70.0%

Only 70.0% of roofing contractor websites surface free estimate / quote as a visible trust-signal vendor (91 of 130 inspected brands).

Only 70.0% of roofing contractor websites surface free estimate / quote as a visible trust-signal vendor (91 of 130
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Roofing Trust Signals
23.1%

Only 23.1% of roofing contractor websites surface generic financing offered as a visible trust-signal vendor (30 of 130 inspected brands).

Only 23.1% of roofing contractor websites surface generic financing offered as a visible trust-signal vendor (30 of 130
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Roofing Trust Signals
45.4%

Only 45.4% of roofing contractor websites surface insurance / bonded as a visible trust-signal vendor (59 of 130 inspected brands).

Only 45.4% of roofing contractor websites surface insurance / bonded as a visible trust-signal vendor (59 of 130
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Roofing Trust Signals
3.1%

Only 3.1% of roofing contractor websites surface license number on site as a visible trust-signal vendor (4 of 130 inspected brands).

Only 3.1% of roofing contractor websites surface license number on site as a visible trust-signal vendor (4 of 130
Download
Roofing Trust Signals
13.1%

Only 13.1% of roofing contractor websites surface lifetime warranty as a visible trust-signal vendor (17 of 130 inspected brands).

Only 13.1% of roofing contractor websites surface lifetime warranty as a visible trust-signal vendor (17 of 130
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Roofing Trust Signals
0.8%

Only 0.8% of roofing contractor websites surface limited warranty as a visible trust-signal vendor (1 of 130 inspected brands).

Only 0.8% of roofing contractor websites surface limited warranty as a visible trust-signal vendor (1 of 130 inspected
Download
Roofing Trust Signals
2.3%

Only 2.3% of roofing contractor websites surface manufacturer cert, certainteed select as a visible trust-signal vendor (3 of 130 inspected brands).

Only 2.3% of roofing contractor websites surface manufacturer cert, certainteed select as a visible trust-signal vendor
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Roofing Trust Signals
8.5%

Only 8.5% of roofing contractor websites surface manufacturer cert, gaf master elite as a visible trust-signal vendor (11 of 130 inspected brands).

Only 8.5% of roofing contractor websites surface manufacturer cert, gaf master elite as a visible trust-signal vendor
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Roofing Trust Signals
0.8%

Only 0.8% of roofing contractor websites surface manufacturer cert, iko shield pro as a visible trust-signal vendor (1 of 130 inspected brands).

Only 0.8% of roofing contractor websites surface manufacturer cert, iko shield pro as a visible trust-signal vendor (1
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Roofing Trust Signals
9.2%

Only 9.2% of roofing contractor websites surface manufacturer cert, owens corning preferred as a visible trust-signal vendor (12 of 130 inspected brands).

Only 9.2% of roofing contractor websites surface manufacturer cert, owens corning preferred as a visible trust-signal
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Roofing Trust Signals
6.9%

Only 6.9% of roofing contractor websites surface multi-year warranty as a visible trust-signal vendor (9 of 130 inspected brands).

Only 6.9% of roofing contractor websites surface multi-year warranty as a visible trust-signal vendor (9 of 130
Download
Roofing Trust Signals
0.8%

Only 0.8% of roofing contractor websites surface veteran-owned as a visible trust-signal vendor (1 of 130 inspected brands).

Only 0.8% of roofing contractor websites surface veteran-owned as a visible trust-signal vendor (1 of 130 inspected
Download
Roofing Trust Signals
46.9%

Only 46.9% of roofing contractor websites surface years-in-business claim as a visible trust-signal vendor (61 of 130 inspected brands).

Only 46.9% of roofing contractor websites surface years-in-business claim as a visible trust-signal vendor (61 of 130
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08 / Content Positioning

Service messaging rates vary widely across trades

How often contractor websites reference specific services or messaging frames in their homepage body copy or hero sections. Detected from captured HTML across roofing and remodeling trade samples.

Remodeling First Impression
28.1%

28.1% of remodeling contractor websites publicly lean into basement remodeling service mentioned positioning (41 of 146 inspected brands).

28.1% of remodeling contractor websites publicly lean into basement remodeling service mentioned positioning (41 of 146
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Remodeling First Impression
57.5%

57.5% of remodeling contractor websites publicly lean into bathroom remodeling service mentioned positioning (84 of 146 inspected brands).

57.5% of remodeling contractor websites publicly lean into bathroom remodeling service mentioned positioning (84 of 146
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Remodeling First Impression
34.2%

34.2% of remodeling contractor websites publicly lean into custom-home messaging positioning (50 of 146 inspected brands).

34.2% of remodeling contractor websites publicly lean into custom-home messaging positioning (50 of 146 inspected
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Remodeling First Impression
42.5%

42.5% of remodeling contractor websites publicly lean into design-build messaging positioning (62 of 146 inspected brands).

42.5% of remodeling contractor websites publicly lean into design-build messaging positioning (62 of 146 inspected
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Remodeling First Impression
53.4%

53.4% of remodeling contractor websites publicly lean into kitchen remodeling service mentioned positioning (78 of 146 inspected brands).

53.4% of remodeling contractor websites publicly lean into kitchen remodeling service mentioned positioning (78 of 146
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Remodeling First Impression
41.8%

41.8% of remodeling contractor websites publicly lean into whole-home / full-home messaging positioning (61 of 146 inspected brands).

41.8% of remodeling contractor websites publicly lean into whole-home / full-home messaging positioning (61 of 146
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Roofing First Impression
0.8%

0.8% of roofing contractor websites publicly lean into basement remodeling service mentioned positioning (1 of 130 inspected brands).

0.8% of roofing contractor websites publicly lean into basement remodeling service mentioned positioning (1 of 130
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Roofing First Impression
5.4%

5.4% of roofing contractor websites publicly lean into bathroom remodeling service mentioned positioning (7 of 130 inspected brands).

5.4% of roofing contractor websites publicly lean into bathroom remodeling service mentioned positioning (7 of 130
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Roofing First Impression
3.1%

3.1% of roofing contractor websites publicly lean into custom-home messaging positioning (4 of 130 inspected brands).

3.1% of roofing contractor websites publicly lean into custom-home messaging positioning (4 of 130 inspected brands).
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Roofing First Impression
1.5%

1.5% of roofing contractor websites publicly lean into design-build messaging positioning (2 of 130 inspected brands).

1.5% of roofing contractor websites publicly lean into design-build messaging positioning (2 of 130 inspected brands).
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Roofing First Impression
80.0%

80.0% of roofing contractor websites publicly lean into flat / commercial roofing service mentioned positioning (104 of 130 inspected brands).

80.0% of roofing contractor websites publicly lean into flat / commercial roofing service mentioned positioning (104 of
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Roofing First Impression
35.4%

35.4% of roofing contractor websites publicly lean into insurance claims help mentioned positioning (46 of 130 inspected brands).

35.4% of roofing contractor websites publicly lean into insurance claims help mentioned positioning (46 of 130
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Roofing First Impression
3.1%

3.1% of roofing contractor websites publicly lean into kitchen remodeling service mentioned positioning (4 of 130 inspected brands).

3.1% of roofing contractor websites publicly lean into kitchen remodeling service mentioned positioning (4 of 130
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Roofing First Impression
62.3%

62.3% of roofing contractor websites publicly lean into metal roofing service mentioned positioning (81 of 130 inspected brands).

62.3% of roofing contractor websites publicly lean into metal roofing service mentioned positioning (81 of 130
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Roofing First Impression
2.3%

2.3% of roofing contractor websites publicly lean into multi-state coverage messaging positioning (3 of 130 inspected brands).

2.3% of roofing contractor websites publicly lean into multi-state coverage messaging positioning (3 of 130 inspected
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Roofing First Impression
44.6%

44.6% of roofing contractor websites publicly lean into storm damage / restoration messaging positioning (58 of 130 inspected brands).

44.6% of roofing contractor websites publicly lean into storm damage / restoration messaging positioning (58 of 130
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Roofing First Impression
3.1%

3.1% of roofing contractor websites publicly lean into whole-home / full-home messaging positioning (4 of 130 inspected brands).

3.1% of roofing contractor websites publicly lean into whole-home / full-home messaging positioning (4 of 130 inspected
Download
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09 / Geography

The C-grade problem is national, not regional

Every brand was resolved to the U.S. states and Canadian provinces it serves, and to its single head office. Multi-location brands count toward every state they serve, so a national franchise raises the count in all of them. Head-office geography was confirmed from each company's own site plus its brand name and a web check.

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The study, in nine numbers

Everything above, on one screen

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10 / Methodology

How Fervor Studio collects and scores this data

Evidence collection

Same protocol on every brand: screenshots across mobile and desktop viewports, structured DOM extraction, an axe-core 4.10.2 WCAG 2.1 AA accessibility scan against all captured pages, and Google Lighthouse 13.3.0 mobile Core Web Vitals measurement. Each brand's captured evidence is the immutable source of truth.

Scoring framework

The Fervor Grade Framework is a 100-point system split across six categories: First Impression (20 pts), Trust and Credibility (22 pts), Lead Capture (20 pts), Mobile Experience (15 pts), Content and SEO (15 pts), and Accessibility (8 pts). A Base Score can receive contextual grade adjustments for factors like service area coverage, multi-location operation, and market position, producing the Fervor Score.

Grade ranges

The Fervor Score maps to a letter grade on American school grading: A (Honor, 90 and above), B (Passing, 80 to 89), C (Conditional, 70 to 79), D (Probation, 60 to 69), F (Condemned, under 60).

Trade samples

Each trade sample is a set of established, operating contractor brands in the United States and Canada. 130 Roofing brands, 146 Remodeling brands, and 104 HVAC brands. New trade samples publish as they complete field work.

How to cite Fervor Studio research

Attribution line: Fervor Studio, Contractor CRO Index 2026
Canonical URL: https://fervorstudio.ca/contractor/cro-index/statistics/

APA

Fervor Studio. (2026). Contractor CRO Index 2026. Retrieved from https://fervorstudio.ca/contractor/cro-index/statistics/

AP

Fervor Studio, Contractor CRO Index 2026, fervorstudio.ca/contractor/cro-index/statistics/

MLA

Fervor Studio. "Contractor CRO Index 2026." Fervor Studio, 2026, fervorstudio.ca/contractor/cro-index/statistics/.

Journalist blurb (copy-paste ready): According to the Fervor Studio Contractor CRO Index 2026, which analyzed 380 contractor websites across roofing, remodeling, and HVAC, 85.5% of contractor websites grade at C or below on a 100-point conversion-readiness framework.

Press inquiries: nenyi@fervorstudio.ca

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