Skip to main content
Fervor Grade™  /  The CRO Index  /  National Site Inspection
National Site Inspection — Remodeling — Canada & United States

The Wills Company

A Site Inspection of the highest-traffic organic pages across willscompany.com — measuring whether the website earns trust independent of brand equity.

Domain willscompany.com
Inspection Date March 19, 2026
Pages Inspected 3
74 /100 Weighted Score: Grade C (Conditional)
Executive Summary

The The Wills Company Site Inspection

The Wills Company is a Tier B Nashville TN architectural design + renovation firm with national-press credentials (ELLE DECOR, BobVila.com, LIVING). Standard 3-page framework coverage with 0.60 page_role_coverage. The Fervor Grade™ National Site Inspection scored willscompany.com at 74/100 — Grade B, Passing.

Overall Weighted Brand Score 74
Fervor Grade™ Interpretation

74/100 · Grade B — Passing. The website is passing. Most conversion fundamentals are present; the gap to A-tier is in tightening trust signals, lead-capture variety, or mobile UX.

Homepage 74 Design & Remodeling Service 70 Lead Capture 78
Homepage 74 ×0.15 · wt. 29.6
Design & Remodeling Service 70 ×0.20 · wt. 21.0
Lead Capture 78 ×0.30 · wt. 23.4

Methodology note. This Site Inspection applies the Fervor Grade™ 2.5 National Site Inspection framework to five key conversion pages on willscompany.com. Scoring categories: First Impression (/20), Trust & Credibility (/22), Lead Capture (/20), Mobile Experience (/15), Content & SEO (/15), Accessibility (/8). Pages are weighted by conversion funnel role: Homepage ×0.15, Location Finder ×0.20, Location Page ×0.30, Service Page ×0.20, Lead Capture ×0.15. Fervor Grade™ scores conversion infrastructure independent of brand equity.

Page 1 of 5 — Homepage

Homepage

Homepage
https://willscompany.com
74 /100 B — Green Band
First Impression
16/20
Trust & Credibility
15/22
Lead Capture
15/20
Mobile Experience
9/15
Content & SEO
10/15
Accessibility
4/8
Page Total
74/100
✓ Pass — First Impression

First Impression scored 17/20 on the Homepage Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

⚠ Warn — Trust & Credibility

Trust & Credibility scored 16/22 on the Homepage Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

✓ Pass — Lead Capture

Lead Capture scored 16/20 on the Homepage Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

⚠ Warn — Mobile Experience

Mobile Experience scored 9/15 on the Homepage Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

⚠ Warn — Content & SEO

Content & SEO scored 11/15 on the Homepage Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

⚠ Warn — Accessibility

Accessibility scored 4/8 on the Homepage Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

Page 2 of 5 — Location Finder

Design & Remodeling Service

Design & Remodeling Service
https://willscompany.com/services/
70 /100 B — Amber Band
First Impression
15/20
Trust & Credibility
14/22
Lead Capture
14/20
Mobile Experience
8/15
Content & SEO
10/15
Accessibility
4/8
Page Total
70/100
✓ Pass — First Impression

First Impression scored 17/20 on the Design & Remodeling Service Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

⚠ Warn — Trust & Credibility

Trust & Credibility scored 16/22 on the Design & Remodeling Service Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

✓ Pass — Lead Capture

Lead Capture scored 16/20 on the Design & Remodeling Service Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

⚠ Warn — Mobile Experience

Mobile Experience scored 9/15 on the Design & Remodeling Service Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

⚠ Warn — Content & SEO

Content & SEO scored 11/15 on the Design & Remodeling Service Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

⚠ Warn — Accessibility

Accessibility scored 4/8 on the Design & Remodeling Service Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

Page 3 of 5 — Location Page

Lead Capture

Lead Capture
https://willscompany.com/contact/
78 /100 B — Green Band
First Impression
17/20
Trust & Credibility
16/22
Lead Capture
16/20
Mobile Experience
9/15
Content & SEO
11/15
Accessibility
4/8
Page Total
78/100
✓ Pass — First Impression

First Impression scored 17/20 on the Lead Capture Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

⚠ Warn — Trust & Credibility

Trust & Credibility scored 16/22 on the Lead Capture Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

✓ Pass — Lead Capture

Lead Capture scored 16/20 on the Lead Capture Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

⚠ Warn — Mobile Experience

Mobile Experience scored 9/15 on the Lead Capture Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

⚠ Warn — Content & SEO

Content & SEO scored 11/15 on the Lead Capture Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

⚠ Warn — Accessibility

Accessibility scored 4/8 on the Lead Capture Site Inspection. See the rubric components in the Scoring Summary section for category-level breakdowns.

Strengths Identified

What's Done Well

Fervor Grade™ — Top Strengths

Accessibility 4/8 (raw 4.25): brand-level unique axe violations across all 6 page captures = 1...

  • Accessibility 4/8 (raw 4.25): brand-level unique axe violations across all 6 page captures = 1 critical (meta-viewport user-scalable=0), 2 serious (color-contrast, link-name), 3 moderate (landmark-one-main, region, heading-order). Critical and serious issues are template-level (Divi theme) and would resolve across the entire site with one fix pass.
Critical Conversion Failures

Conversion Killers

Fervor Grade™ — Most Damaging Findings

The Wills Company is a Tier B Nashville TN architectural design + renovation firm with...

  • ✗ Accessibility

    The Wills Company is a Tier B Nashville TN architectural design + renovation firm with national-press credentials (ELLE DECOR, BobVila.com, LIVING). Standard 3-page framework coverage with 0.60 page_role_coverage. Biggest gaps: no header click-to-call (phone in /contact/ only), single CTA destination across the site, no review widget or rating aggregate in DOM, color-contrast and meta-viewport accessibility failures, and absent urgency or response-time guarantees on the lead capture page.

22% of users abandon forms because the process is too long or complicated (Baymard Institute, 2024). 62.45% of users browse on mobile (Statcounter, 2025).
Revenue Projection

Revenue Impact

Conversion Gap Calculation

Step 1 — Traffic Baseline (estimated): The Wills Company draws an estimated 3,000–10,000 monthly organic visitors from search and direct traffic. Estimate from third-party tools; actual variance ±30–50%.

Step 2 — Conversion Benchmarks (published): The average paid search conversion rate for home remodeling is 7.0–10.0% (LocaliQ 2025, 3,200+ campaigns). The average CPC is $6–$12. Average project value for this brand: $15,000–$60,000 (mid: $37,500) (researched per-brand from public pricing sources).

Step 3 — Conversion Gap Argument (observed): This site has the following conversion gaps observed in the Site Inspection: The Wills Company is a Tier B Nashville TN architectural design + renovation firm with national-press credentials (ELLE DECOR, BobVila

Step 4 — Financial Range:

Assumptions

VariableValueSource / Rationale
Monthly organic visitors (estimated)3,000 – 10,000Third-party traffic estimates ±30–50%
Industry CVR for home remodeling7.0% – 10.0%LocaliQ 2025 (3,200+ campaigns)
Estimated current site CVR5.2% – 7.4%Scaled by current Fervor Grade weighted score
Estimated CVR after fixes7.0% – 10.0%Industry benchmark for category
Avg project value$15,000 – $60,000 (mid: $37,500)[BRAND] from per-brand pricing research, confidence: high
Close rate (industry)30% – 40%Standard residential-services close rate
Monthly revenue left on the table $0 – $6.3M/month
Annual cost of inaction $0 – $75.9M/year

Step 5 — Paid Traffic Argument: At the industry CPC of $6–$12 for home remodeling and a brand avg-project-value of $37,500, every paid click hits the site's current conversion infrastructure. Improving the lowest-scoring rubric category lifts ROI on every advertising dollar already being spent.

Revenue projections are estimates based on published industry benchmarks and third-party traffic estimates. They should not be interpreted as guarantees.

Immediate Opportunities

Quick Wins

Four high-impact, low-effort improvements ranked by expected conversion lift.

1

Strengthen weakest category

Address the lowest-scoring rubric area across the Site Inspected pages with focused conversion-machinery upgrades.

Expected lift: 8–15% on page-level conversion
Competitive Context

Strengths, Vulnerabilities, and Competitive Position

National Brand vs. Local Competitors

Strengths:

  • Accessibility 4/8 (raw 4.25): brand-level unique axe violations across all 6 page captures = 1 critical (meta-viewport user-scalable=0), 2 serious (color-contrast, link-name), 3 moderate (landmark-one-main, region, heading-order). Critical and serious issues are template-level (Divi theme) and would resolve across the entire site with one fix pass.

Vulnerabilities:

  • The Wills Company is a Tier B Nashville TN architectural design + renovation firm with national-press credentials (ELLE DECOR, BobVila.com, LIVING). Standard 3-page framework coverage with 0.60 page_role_coverage. Biggest gaps: no header click-to-call (phone in /contact/ only), single CTA destination across the site, no review widget or rating aggregate in DOM, color-contrast and meta-viewport accessibility failures, and absent urgency or response-time guarantees on the lead capture page.
Verdict

The Summary

Inspection Verdict — The Wills Company

The Wills Company scores 74/100 on the Fervor Grade™ National Framework — Grade B, Passing. The website is passing. Most conversion fundamentals are present; the gap to A-tier is in tightening trust signals, lead-capture variety, or mobile UX. Accessibility 4/8 (raw 4.25): brand-level unique axe violations across all 6 page captures = 1 critical (meta-viewport user-scalable=0), 2 serious (color-contrast, link-name), 3 moderate (landmark-one-main, region, heading-order).

The Wills Company is a Tier B Nashville TN architectural design + renovation firm with national-press credentials (ELLE DECOR, BobVila.com, LIVING). Standard 3-page framework coverage with 0.60 page_role_coverage.

PRIMARY ISSUE The Wills Company is a Tier B Nashville TN architectural design + renovation firm with national-press credentials (ELLE DECOR, BobVila.com, LIVING). Standard 3-page framework coverage with 0.60 page_role_coverage. Biggest gaps: no header click-to-call (phone in /contact/ only), single CTA destination across the site, no review widget or rating aggregate in DOM, color-contrast and meta-viewport accessibility failures, and absent urgency or response-time guarantees on the lead capture page.
RECOMMENDED FIRST ACTION Site Inspection each page against the rubric components above; the highest-ROI fixes are typically in lead-capture form length, trust-signal embedding, and mobile click-to-call/click-to-form conversion mechanics.
Scoring Summary

Weighted Brand Score Calculation

PageRaw ScoreWeightWeighted
Homepage 74/100 ×0.15 29.6
Design & Remodeling Service 70/100 ×0.20 21.0
Lead Capture 78/100 ×0.30 23.4
Overall Weighted Brand Score 74 / 100
Site Inspection Framework

Modifiers Applied

ModifierTriggerScore Impact
No score-adjusting modifiers triggered.
Data Integrity

Data Confidence Statement

Observed with certainty: First Impression: WILLS red-roof logo, hero photograph, 'Nashville's Premier Architectural Design + Renovation Firm', heritage/award badge stack, tan GET IN TOUCH CTA.. Trust Credibility: ELLE DECOR + NASHVILLE + BobVila.com + LIVING press strip, 4-step process icons, Best of Houzz badge, customer testimonial.. Lead Capture: Phone, mailto, Instagram/Facebook/LinkedIn icons + full structured form: address (street/line2/city/ZIP), preferred contact method, dual email, service-interest checkboxes, project free-text, reCAPTCHA.. Trust Credibility: schema_jsonld @graph: Place (6606 Charlotte Pike Nashville TN 37209), HomeAndConstructionBusiness/Organization (tel +1-615-352-1228, email hello@willscompany.com), WebSite, ImageObject, WebPage, Article. social_links.facebook + .instagram + .houzz. body_text_patterns.review_counts: [], ratings: [].. Lead Capture: forms[0]: gform_4 POST /contact/ with 30-field Gravity Forms structure (inputs 1.3/1.6/4.1-4.6 address, 11 preferred-method, 2/2_2 email confirm, 5 service-interest, 13 sub-fields, 3 message, plus state). social_links across facebook/instagram/linkedin/houzz.. Content Seo: Rendered HTML carries Divi/WordPress markup with embedded JSON-LD @graph and Gravity Forms script tags; meta-viewport tag includes user-scalable=0 (root cause of axe critical).. Content Seo: Remodeling page HTML uses generic 'Design & Remodeling - Wills Company' title and includes Article + BreadcrumbList schema. Body shows 4-step process and partnership copy.. Lead Capture: Renders gform_4 with address (input_1.3/1.6, input_4.1-4.6), preferred-method dropdown (input_11), email confirm (input_2, input_2_2), service-interest checkboxes (input_5), project free-text (input_3), and reCAPTCHA assets.. Cta Architecture: 24 captures across home + remodeling + contact, all routing 'Contact us' → /contact/. Single CTA label + single destination indicates a narrow conversion funnel anchored on the form.. Accessibility: axe-core 4.10.2: critical meta-viewport (user-scalable=0); serious color-contrast (#b2a285 vs #ffffff at 2.5:1 on Get-in-touch, Learn-More x3, portfolio button); serious link-name (slider prev/next); moderate landmark-one-main + region (33 nodes).. Accessibility: axe-core 4.10.2: critical meta-viewport persists on mobile contact; serious color-contrast; moderate landmark-one-main + region + heading-order. Mobile form remains usable but contrast and zoom-lock remain unresolved.. Architecture: architecture: 'standard', confidence 'high', rationale 'All detectors returned None; brand follows the canonical 5-page contractor architecture.' Standard rubric path applies.. Architecture: 88 URLs from sitemap, page_role_coverage 0.60, framework_page_roles homepage + service_page (/remodeling/) + lead_capture (/contact/) confirmed; location_finder + location_page null..

Estimated with published benchmarks: Monthly organic traffic estimated via third-party tools (±30–50%). Industry CPC, CVR, and CPL drawn from LocaliQ 2025 (3,200+ campaigns). Average project values from remodeling industry sources. Actual conversion rate, ad spend, lead volume, and close rate are unknown in non-client Site Inspections.

Sources

Citations

[1] BrightLocal (2025). "97% of consumers read reviews before hiring a local business." brightlocal.com
[2] Baymard Institute (2024). "22% of users abandon forms because the process is too long or complicated." baymard.com
[3] Statcounter (2025). "62.45% of users browse the web on mobile." gs.statcounter.com
[4] LocaliQ (2025). "Industry CPC + CVR benchmarks across 3,200+ campaigns." localiq.com
[5] Nielsen Norman Group (2024). "Trust signals (reviews, credentials, named team) are the strongest predictors of B2C service-page conversion." nngroup.com
Get My Site Inspection